Everyday, Elevated.
Website: https://valkored.com
Last Updated: 16 October 2026
Effective Date: 16 October 2026
1. INTRODUCTION
Welcome to VALKORED.
These Terms and Conditions (“Terms”) govern your use of the VALKORED website, online shopping services, customer accounts and purchases made through https://valkored.com (the “Website”).
VALKORED is a modern online retail department store offering a carefully curated range of products across home and living, fashion, beauty, technology, accessories, intimate apparel, gardening, outdoor essentials and other lifestyle categories.
Our objective is to provide customers with a convenient, trustworthy and enjoyable shopping experience supported by transparent product information, secure payment options and responsive customer service.
Throughout these Terms, “VALKORED”, “we”, “our” and “us” refer to the legal business operating valkored.com.
“You”, “your” and “customer” refer to any individual or business accessing the Website or purchasing products through it.
By completing a purchase, you agree to these Terms to the extent they are lawfully incorporated into your purchase contract. Certain provisions also govern your use of the Website.
Please read these Terms carefully before placing an order.
Nothing in these Terms excludes, restricts or modifies any consumer right, guarantee or remedy that cannot lawfully be excluded under applicable legislation.
Where a provision conflicts with mandatory consumer protection law, the applicable law will prevail.
2. BUSINESS INFORMATION
The Website is operated under the following trading identity:
Trading Name: VALKORED
Legal Business Name: VALKORED
ABN: Not applicable
Business Location: Western Australia, Australia
Business Postal Address: 81 PARCEL LOCKER, AVELEY 6069
Official Website: https://valkored.com
General Enquiries: info@valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
VALKORED is the customer-facing retailer for products purchased directly from valkored.com unless another contractual seller is clearly identified before the customer places an order.
3. ELIGIBILITY AND USE OF OUR WEBSITE
Our Website is intended for individuals who are legally capable of entering into purchasing contracts.
Customers must be at least 18 years old or have the appropriate consent and supervision of a parent or legal guardian where permitted by applicable law.
By making a purchase, you confirm that you have the legal authority to enter into the transaction and that the information you provide is accurate.
You agree to use the Website lawfully and responsibly.
You must not:
- Use the Website for fraudulent or unlawful purposes.
- Submit false payment, contact or delivery information.
- Attempt to gain unauthorised access to customer accounts or website systems.
- Introduce viruses, malware or other harmful code.
- Interfere with the security, functionality or availability of the Website.
- Misuse discount codes, promotions or customer accounts.
- Use automated systems to disrupt or overload our services.
- Infringe the intellectual property or privacy rights of others.
- Engage in abusive, threatening or harassing conduct towards our staff or other customers.
We may take proportionate steps to prevent unlawful activity, protect our Website or restrict access where there is a legitimate reason to do so.
Any such action will be subject to applicable law and will not remove rights arising from purchases already made.
4. OUR PRODUCTS AND PRODUCT INFORMATION
VALKORED offers products across a broad range of departments and categories.
We aim to provide accurate, relevant and useful product information so customers can make informed purchasing decisions.
Product listings may include descriptions, photographs, sizes, colours, materials, dimensions, specifications, compatibility information, available variants and care instructions.
We take reasonable steps to ensure that material product information is accurate.
However, the appearance of a product on your device may differ slightly from its physical appearance because of screen calibration, lighting and display settings.
Minor differences in packaging or presentation may occur where they do not materially affect the product’s description, quality, safety or intended use.
We do not rely on these general differences to excuse the supply of goods that are materially different from their advertised description or fail to meet applicable consumer guarantees.
Customers should review the complete product listing before purchasing, including available size guides, product specifications and usage instructions.
If important information is unclear, please contact support@valkored.com before placing an order.
5. PRODUCT AVAILABILITY
All products are offered subject to availability.
Product availability may change because of inventory updates, demand, supplier limitations, discontinuation or fulfilment restrictions.
An item appearing on the Website does not guarantee that stock will remain available until an order has been accepted.
Where we discover that an ordered product cannot be supplied, we will contact the customer and explain the available options.
Depending on the circumstances, these may include an agreed alternative product, an agreed reasonable delay or cancellation with an appropriate refund.
We will not substitute a materially different product without the customer’s agreement.
Where an order cannot be fulfilled, any refund will be provided in accordance with applicable consumer law.
6. PRICES AND CURRENCY
Product prices are displayed in the currency indicated on the Website or at checkout.
VALKORED may offer regional currency displays for customers shopping from Australia, the United Kingdom and the United States.
Customers are responsible for reviewing the currency and total payable amount before confirming a purchase.
Where applicable, the checkout will disclose relevant product charges, taxes, delivery costs and other compulsory charges in accordance with local legal requirements.
Prices may change from time to time because of supplier costs, market conditions, promotions, tax requirements or other legitimate commercial considerations.
A subsequent price change will not ordinarily affect an existing accepted order.
Currency conversion rates and additional charges imposed independently by a customer’s card issuer or financial institution may affect the final amount charged to the customer’s account.
Such charges are determined by the relevant financial institution.
We aim to display pricing information transparently and avoid misleading price comparisons or hidden mandatory fees.
6.1 Pricing Errors
Despite reasonable care, an occasional pricing or listing error may occur.
Where we identify an obvious error before accepting an order, we may contact the customer to confirm whether they wish to proceed at the correct price.
If payment has already been collected and we cannot lawfully or reasonably fulfil the order, we will explain the issue and provide an appropriate refund.
We will not use alleged pricing errors as a general basis for refusing lawful obligations under an accepted contract.
7. PLACING AN ORDER
Customers may place orders through the Website by selecting products, choosing available options and completing the checkout process.
Before submitting an order, customers should confirm:
- Product selection and quantity.
- Size, colour, model or variation.
- Billing and delivery information.
- Shipping options.
- Displayed currency and final price.
- Applicable delivery charges.
- Relevant tax and import information.
- Payment method.
The checkout process will provide an opportunity to review and correct order information before payment.
By submitting an order, you make an offer to purchase the selected products under the stated conditions.
An automated acknowledgement confirms that we have received your order request. It does not necessarily mean that we have accepted the order.
The purchase contract is formed when VALKORED communicates acceptance of the order, subject to applicable law and the information communicated during checkout.
Once an order has been accepted, we are responsible for fulfilling our contractual and applicable statutory obligations.
8. ORDER ACCEPTANCE AND VERIFICATION
We may undertake reasonable checks before accepting or fulfilling an order.
These may include payment authorisation, stock verification, delivery eligibility and fraud prevention.
We may decline an order before acceptance for legitimate reasons, including inability to supply the product, unsuccessful payment verification, suspected fraud or legal restrictions.
If an order cannot be fulfilled after payment has been collected, we will notify the customer and arrange a refund as required by law.
Customers may contact support@valkored.com if an order confirmation has not arrived or if they believe an order was placed incorrectly.
9. PAYMENT METHODS AND SECURITY
VALKORED accepts the payment methods displayed at checkout.
Depending on the payment services enabled, these may include eligible payment cards, digital wallets or third-party payment services.
Available payment methods may vary by country, transaction or service provider.
Payments are processed using the payment providers made available on the Website.
VALKORED may receive payment confirmation, transaction references and limited payment information necessary for order administration.
Payment processors may independently apply their own terms, security requirements and privacy practices.
Customers must only use payment methods they are authorised to use.
We may undertake reasonable transaction verification and fraud prevention checks.
We will never require customers to send a complete card number, security code or banking password by ordinary email to complete a purchase.
Payment enquiries may be directed to support@valkored.com.
Nothing in these Terms prevents customers from exercising lawful payment dispute, chargeback or consumer protection rights.
10. INTERNATIONAL ORDERS
VALKORED serves customers in Australia, the United Kingdom and the United States, subject to the destinations supported at checkout.
International orders may involve different currency displays, delivery options, import procedures and applicable taxes.
Certain products may not be available for delivery to every location because of legal, logistical, supplier or product safety restrictions.
Products ordered for delivery to one country may be sourced or dispatched from another country.
Where relevant, product origin, fulfilment arrangements or material delivery restrictions will be disclosed in accordance with applicable law.
Customers should ensure that goods are suitable for their intended country of use.
VALKORED remains responsible for obligations owed to customers under the purchase contract and applicable consumer protection legislation, including when authorised suppliers or fulfilment partners are involved.
11. SHIPPING AND DELIVERY
Our Shipping & Delivery Policy provides additional information about delivery destinations, processing, shipping options and estimated timeframes.
Delivery estimates may vary depending on the product, destination, selected service, customs processing and fulfilment arrangements.
We aim to communicate realistic delivery estimates before customers complete a purchase.
11.1 Processing and Dispatch
Order processing refers to activities required to prepare an order for shipment.
Shipping or transit time refers to the period following dispatch.
These periods may differ and should not be treated as interchangeable.
Where products have different processing times or originate from different fulfilment locations, orders may be dispatched separately.
11.2 Delivery Timeframes
Where a specific dispatch or delivery timeframe is stated during the purchasing process, we will take reasonable steps to fulfil the order within that timeframe.
We will comply with applicable statutory delivery requirements.
For UK consumer purchases, goods must generally be delivered within 30 days unless a different period has been agreed.
For US purchases covered by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis for the stated shipping timeframe, or for shipping within 30 days where no timeframe is stated, subject to the Rule’s applicable provisions.
Australian customers retain their statutory rights where goods are not supplied within an agreed or reasonable time.
11.3 Delivery Delays
Delivery delays may arise from supplier disruptions, severe weather, transport interruptions, customs procedures or other circumstances.
We will not treat these events as automatically removing our obligations to customers.
Where a material delay occurs, we will provide relevant updates and offer cancellation, refund or alternative arrangements where required by law.
11.4 Incorrect Delivery Details
Customers should supply complete and accurate delivery information.
If a customer identifies an error, they should contact support@valkored.com as soon as possible.
We will make reasonable efforts to assist, although changes may not be possible once an order has entered certain fulfilment stages.
Responsibility for costs caused by incorrect customer-provided details will be assessed according to the circumstances and applicable law.
11.5 Lost, Damaged or Undelivered Goods
Please contact customer support if an order is lost, damaged in transit or not delivered.
We may investigate with the relevant fulfilment or delivery provider.
We will provide any remedy required by applicable consumer law.
Customers will not be required to independently resolve a delivery provider’s failure where VALKORED remains legally responsible.
11.6 Ownership and Risk
Ownership of goods generally transfers once the purchase price has been paid in full and the goods have been supplied, subject to applicable law.
Risk of loss or damage transfers in accordance with applicable law, including rules that protect consumers until goods are delivered into their possession or the possession of an authorised recipient.
Dispatch of a package does not, by itself, remove any responsibility VALKORED continues to owe to the customer.
12. INTERNATIONAL TAXES, DUTIES AND CUSTOMS
International purchases may be subject to applicable taxes, customs procedures, import duties or other government charges.
The treatment of these costs depends on the delivery destination, product category, transaction value and applicable legal requirements.
Where taxes or compulsory charges must be included in the displayed price, we will comply with those requirements.
Where import duties or other charges are not collected by VALKORED and may be payable separately, we will provide the required pre-purchase information about the customer’s responsibility for those charges.
Any applicable information about whether duties are included or payable on arrival must be consistent with the product listing, shipping information and checkout disclosures.
We will not use this clause to impose undisclosed charges or remove statutory rights.
13. THIRD-PARTY SUPPLIERS AND FULFILMENT PARTNERS
VALKORED may use authorised suppliers, manufacturers, distributors, warehouses, shipping companies and third-party fulfilment partners to source and deliver products.
Some products may be dispatched directly from a supplier or fulfilment facility rather than from a VALKORED-controlled warehouse.
Consequently, items within one order may arrive in separate packages, where this arrangement has been appropriately disclosed.
Third-party fulfilment does not mean that the customer must independently negotiate with the supplier to obtain a lawful refund, replacement or other consumer remedy.
Customers purchasing directly from VALKORED should direct order enquiries and complaints to VALKORED.
We remain responsible for our obligations as the retailer, subject to applicable law.
14. CANCELLING AN ORDER
Customers wishing to cancel an order should contact support@valkored.com as soon as possible.
Please provide the order number, customer name and reason for contacting us.
14.1 Before Dispatch
Where an order has not yet been dispatched, we will consider and process cancellation requests in accordance with the applicable contract and consumer law.
We will not charge a cancellation fee unless such a charge is lawful, properly disclosed and otherwise permitted under the applicable terms.
14.2 After Dispatch
Once an order has been dispatched, cancellation and return arrangements will depend on the destination, applicable statutory rights and the nature of the goods.
Customers may still have rights to cancel, reject or return goods after dispatch or delivery.
14.3 Statutory Cancellation Rights
Nothing in our cancellation process restricts legally protected cancellation rights.
In particular, eligible UK consumers purchasing goods online generally have a statutory right to cancel within 14 days after receiving the goods, without providing a reason.
Where an order consists of multiple goods delivered separately, the statutory period may run from delivery of the final item, as applicable.
UK customers may exercise this right by sending a clear cancellation statement to support@valkored.com.
A model cancellation form is provided at the end of these Terms.
15. RETURNS, REFUNDS AND EXCHANGES
VALKORED aims to handle returns and refund requests fairly, transparently and in accordance with applicable law.
Our separate Returns, Refunds & Exchanges Policy explains the procedures for requesting returns and the terms of any additional voluntary returns program.
15.1 Faulty, Damaged or Misdescribed Products
If a product is faulty, unsafe, materially different from its description, not fit for an applicable disclosed purpose or otherwise fails a statutory consumer guarantee, customers may be entitled to an appropriate remedy.
Depending on the circumstances and applicable law, remedies may include repair, replacement, refund, price reduction or compensation.
We may request reasonable information such as an order number, photographs or an explanation of the problem to help investigate a claim.
Customers will not be required to provide unnecessary evidence or retain original packaging where doing so would unlawfully restrict their consumer rights.
15.2 Australian Consumer Guarantees
For qualifying Australian consumer transactions, our goods are supplied with guarantees that cannot be excluded under the Australian Consumer Law.
Customers may be entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.
Where a failure does not amount to a major failure, customers may be entitled to an appropriate repair or replacement, together with any other applicable remedy.
These rights are not dependent on the existence of a manufacturer’s voluntary warranty.
Where a confirmed product fault entitles an Australian customer to reimbursement of reasonable return expenses, VALKORED will meet that obligation.
15.3 UK Consumer Rights
Eligible UK customers have statutory remedies where goods are faulty, not as described or otherwise fail applicable consumer standards.
These remedies are separate from the right to cancel certain online purchases without giving a reason.
For qualifying cancellations, UK customers generally have 14 days after receiving the goods to notify us of cancellation and a further 14 days to send them back.
Where the statutory cancellation right applies, we will refund the legally required amount, including the cost of the least expensive standard delivery option offered for the cancelled order where applicable.
Any legally permitted reduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods will be assessed according to applicable law.
We will provide required refunds within the statutory timeframe, including rules allowing us to await the return of goods or evidence of return where applicable.
For change-of-mind cancellations, customers may be responsible for direct return costs where we have properly disclosed that responsibility before purchase and the law permits it.
15.4 United States Customers
For US customers, returns and refund entitlements depend on the applicable contract, disclosed policies and relevant federal or state consumer protection law.
Customers retain any rights that cannot lawfully be excluded.
Where we are unable to fulfil an order within a shipping period governed by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, we will follow the applicable delay, cancellation and refund requirements.
15.5 Change-of-Mind Returns
Outside mandatory statutory cancellation rights, a change-of-mind return is subject to any voluntary return arrangements expressly offered by VALKORED at the time of purchase.
The applicable Returns, Refunds & Exchanges Policy will explain the period, eligibility requirements, method and costs for such returns.
No voluntary return condition overrides statutory rights relating to faulty, unsafe or misdescribed goods.
15.6 Hygiene-Sensitive Products
Certain products, including some intimate apparel, beauty or personal care items, may have additional restrictions on voluntary change-of-mind returns for genuine hygiene or health protection reasons.
For eligible UK distance sales, statutory cancellation exceptions may apply to certain sealed products that are not suitable for return for health protection or hygiene reasons once unsealed.
Any exception will be applied only where legally permitted and will not remove statutory remedies for faulty or non-conforming products.
15.7 Refund Method
Refunds will ordinarily be issued through the original payment method where practicable, unless another lawful arrangement is agreed.
Processing times may depend on the payment provider and relevant financial institution, subject to statutory refund deadlines.
We will not replace a legally required monetary refund with store credit without the customer’s agreement where the law requires a monetary remedy.
16. SIZE, FIT AND PRODUCT COMPATIBILITY
Customers should carefully review product sizing, measurements, specifications and compatibility information before purchasing.
Sizing may vary across brands, product categories and countries.
Where provided, size guides and product measurements are intended to help customers select suitable items.
For electronics, customers should review device compatibility, connection types, power requirements and other relevant technical specifications.
For gardening tools, home equipment and similar items, customers should follow applicable operating instructions and safety guidance.
Where product information is incorrect or a product fails to meet applicable consumer guarantees, our statutory obligations remain unaffected.
17. PRODUCT SAFETY AND RESPONSIBLE USE
Customer safety is a priority for VALKORED.
We aim to offer products that comply with applicable legal requirements for the markets in which they are sold.
Customers should read and follow any safety instructions, warnings, assembly instructions and recommended usage conditions supplied with a product.
Certain goods may contain components or materials requiring particular care, including electrical components, rechargeable batteries, small parts, sharp tools, cosmetics or products intended for specific age groups.
Customers should not use a product in a manner inconsistent with its safety instructions or reasonably foreseeable intended use.
Where we become aware of a product safety issue, recall or mandatory regulatory action, we will take appropriate steps in accordance with applicable law.
Nothing in these Terms removes our obligations concerning product safety, mandatory product standards, recalls or consumer remedies.
Customers can report product safety concerns to support@valkored.com.
18. PRODUCT WARRANTIES
Products may be accompanied by manufacturer warranties or additional express warranties, where offered.
Specific warranty terms, if any, will be provided with the relevant product or clearly identified before purchase.
A manufacturer’s voluntary warranty does not replace the customer’s rights against VALKORED under applicable consumer legislation.
Where a warranty is offered, any applicable exclusions, duration, remedies and claim procedures will be explained.
We will comply with any prescribed wording, documentation or disclosure requirements applicable to warranties against defects.
Customers may contact support@valkored.com for assistance with warranty enquiries.
19. PROMOTIONS, DISCOUNTS AND SPECIAL OFFERS
VALKORED may occasionally offer promotional pricing, discount codes, seasonal sales, product bundles or other promotional opportunities.
Each promotion may have specific eligibility requirements, dates, conditions and exclusions.
These will be communicated clearly and accurately.
Unless expressly stated otherwise, promotional codes may not be combined.
Discounts must be applied in accordance with the stated promotion rules.
We reserve the right to investigate suspected fraudulent or abusive use of promotions and respond lawfully and proportionately.
We will not advertise false discounts, invented scarcity, misleading countdowns or promotional claims without a factual basis.
Promotions do not remove mandatory consumer rights.
Where a promotion has already formed part of an accepted order, we will honour applicable contractual and statutory obligations.
20. CUSTOMER ACCOUNTS
Where account registration is available, customers may create accounts to manage orders and account information.
Customers are responsible for taking reasonable care to protect account credentials.
You should notify us promptly if you suspect unauthorised access or unusual activity.
We may introduce reasonable account security measures, including identity verification or password recovery procedures.
We may suspend or restrict accounts where necessary to address fraud, security breaches or serious misuse, subject to applicable law.
Customers may request account closure by contacting support@valkored.com.
Closure of an account does not automatically require deletion of information that must lawfully be retained for financial, contractual, regulatory or other legitimate purposes.
Relevant privacy rights are explained in our Privacy Policy.
21. CUSTOMER REVIEWS AND USER-SUBMITTED CONTENT
We may allow customers to submit genuine reviews, ratings, questions, photographs or other product-related feedback.
Customers are responsible for ensuring submitted content is lawful and does not infringe the rights of others.
We may moderate content to address spam, unlawful material, fraudulent activity, threats, harassment, privacy violations or other legitimate concerns.
We will not prohibit or penalise customers for expressing honest negative opinions about their shopping experience.
We will not knowingly create, purchase or publish fake customer reviews or misrepresent the experiences of genuine customers.
Where reviews have been incentivised, relevant relationships will be disclosed where required.
Customers retain ownership of their original reviews and submitted content.
By voluntarily submitting content for publication, customers grant VALKORED a non-exclusive permission to host and display that content for the purpose for which it was submitted, subject to applicable law.
Any further use requiring separate permission will be handled accordingly.
22. INTELLECTUAL PROPERTY
The VALKORED brand, name, logos, website design, original written content and other protected materials are owned by VALKORED or used under applicable licences.
Third-party trademarks, product photographs and other intellectual property remain the property of their respective owners.
Customers are granted a limited, non-exclusive permission to access and use the Website for lawful personal shopping purposes.
Nothing in these Terms transfers ownership of intellectual property to customers.
Website content must not be copied, commercially reproduced, republished or distributed in a manner that infringes applicable intellectual property rights.
Legitimate personal use and activities permitted by law remain unaffected.
If you believe material displayed on our Website infringes intellectual property rights, please contact info@valkored.com with relevant details.
23. PRIVACY AND PERSONAL INFORMATION
We recognise the importance of customer privacy and information security.
Personal information collected through the Website is handled in accordance with our Privacy Policy and applicable privacy and data protection obligations.
Information may be processed for order fulfilment, payment administration, customer support, website security, legally permitted marketing and other disclosed purposes.
Relevant information may be provided to payment processors, delivery companies and authorised fulfilment partners where necessary and lawful.
Our Privacy Policy explains customer rights, information handling practices and relevant contact procedures.
Customers should review the Privacy Policy before providing personal information.
24. EMAIL COMMUNICATIONS
When customers place orders, VALKORED may send transactional communications such as:
- Order confirmations and receipts.
- Payment and refund notifications.
- Shipping and delivery updates.
- Account security information.
- Customer service responses.
Where permitted by law, customers may separately receive promotional communications.
Marketing consent will be obtained where required.
Customers may unsubscribe from promotional emails using the relevant unsubscribe mechanism or by contacting support@valkored.com.
Unsubscribing from marketing does not necessarily prevent essential communications concerning purchases, refunds or account security.
25. WEBSITE AVAILABILITY AND TECHNICAL ISSUES
We aim to provide a reliable and accessible online shopping experience.
However, the Website may occasionally experience interruptions because of maintenance, software updates, connectivity disruptions, hosting problems or other technical events.
We do not guarantee uninterrupted website availability.
Where technical problems affect a customer transaction, we will take reasonable steps to investigate and resolve the issue.
Nothing in this section removes a remedy that the customer is legally entitled to receive.
26. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to external services, payment providers or other independently operated websites.
External websites may have their own terms, privacy policies and business practices.
VALKORED is not responsible for independent third-party content outside our control.
However, using third-party technology or suppliers to perform our contractual obligations does not automatically remove responsibilities we owe to customers.
Customers are encouraged to review the terms of external services they choose to use.
27. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or limits liability where doing so would be unlawful.
In particular, nothing excludes or restricts:
- Rights under the Australian Consumer Law that cannot lawfully be excluded.
- Applicable UK statutory consumer rights.
- Mandatory rights under applicable US consumer protection legislation.
- Liability for fraud or fraudulent misrepresentation.
- Liability for death or personal injury caused by negligence where exclusion is prohibited.
- Other liabilities that cannot lawfully be excluded.
Subject to these protections, VALKORED is not responsible for losses arising solely from customers’ unlawful use of the Website, unauthorised misuse of account credentials attributable to their own conduct, or independent third-party activities for which VALKORED has no legal responsibility.
Any other contractual limitation of liability applies only to the extent permitted by applicable law and must be interpreted consistently with the requirement for fair consumer contract terms.
We do not exclude responsibility for losses or remedies that applicable law requires us to provide.
28. EVENTS OUTSIDE OUR REASONABLE CONTROL
Certain events may affect our ability to provide services or fulfil orders.
These may include natural disasters, severe weather, significant transport interruptions, government restrictions, industrial disruptions, major infrastructure failures or other events beyond our reasonable control.
Where such events affect an order, we will provide appropriate information and take reasonable steps to mitigate their effects.
This clause does not automatically excuse performance or remove a customer’s statutory right to cancellation, refund or another remedy.
Any legal effect of such an event will depend on the circumstances, applicable contract law and consumer protection obligations.
29. COMPLAINTS AND DISPUTE RESOLUTION
VALKORED aims to resolve customer concerns fairly, promptly and professionally.
If a problem arises concerning a product, payment, delivery, refund or other aspect of our services, please contact our customer service team.
Customer Service: cs@valkored.com
Customer Support: support@valkored.com
When submitting a complaint, please provide relevant details such as your order number, contact information and a description of the issue.
We will investigate the concern and respond within applicable legal timeframes.
Where a complaint remains unresolved, customers may exercise relevant statutory rights or contact an appropriate consumer protection authority.
Nothing in these Terms prevents customers from taking action through legally available courts, regulators, statutory complaint processes or lawful payment dispute mechanisms.
30. GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws applicable in Western Australia, Australia, subject to mandatory consumer protection and conflict-of-law provisions.
Where legally permitted, disputes may be resolved in the appropriate courts of Western Australia.
However, this clause does not deprive customers in the United Kingdom, the United States or another applicable jurisdiction of mandatory consumer protections or access to competent courts that cannot lawfully be excluded by contract.
The governing law provision must be interpreted accordingly.
31. CHANGES TO THESE TERMS
VALKORED may update these Terms to reflect changes in business operations, services, technology, legislation or regulatory requirements.
Updated Terms will be published on the Website with a revised effective date.
Changes will ordinarily apply prospectively.
We will not retrospectively remove customers’ accrued contractual or statutory rights.
Where required by law, we will provide appropriate notice or obtain agreement before a material change affects an existing contractual relationship.
Customers are encouraged to review these Terms periodically.
32. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be treated as ineffective to the extent required by applicable law.
The remaining provisions will continue to apply where they can lawfully and fairly operate independently.
This section does not permit an otherwise unfair contract term to be enforced.
33. NO WAIVER
Failure or delay by VALKORED in exercising a contractual right does not necessarily constitute a waiver of that right.
Likewise, nothing in these Terms requires a customer to surrender a mandatory legal right by failing to exercise it immediately, except where a lawful statutory time limit applies.
34. RELATIONSHIP WITH OTHER VALKORED POLICIES
These Terms should be read alongside the other customer policies published on valkored.com, including our:
- Privacy Policy.
- Shipping & Delivery Policy.
- Returns, Refunds & Exchanges Policy.
- Cookie Policy.
- Any specific promotional or product-related terms that apply to a purchase.
Additional policies may provide detailed procedures, disclosures or voluntary benefits.
Where there is any inconsistency, mandatory consumer protection legislation takes precedence.
If a specific offer provides a benefit more favourable to the customer than these general Terms, that benefit will apply according to its lawful published conditions.
35. UNITED KINGDOM STATUTORY CANCELLATION FORM
Eligible UK consumers may use the following form to notify VALKORED that they wish to cancel a qualifying distance-sales contract.
Use of this particular form is optional. A clear cancellation statement by email is also acceptable.
To: VALKORED
Legal Business Name: VALKORED
Postal Address: 81 PARCEL LOCKER, AVELEY 6069
Email: support@valkored.com
I/we hereby give notice that I/we cancel my/our contract for the sale of the following goods:
Product(s): ________
Order Number: ______
Ordered On: ________
Received On: _______
Customer Name: _____
Customer Address: ________
Email Address: ______
Signature: _________ (Only if submitted on paper)
Date: ________
This cancellation form does not replace any statutory rights relating to faulty or misdescribed goods.
36. CONTACT INFORMATION
If you have questions regarding these Terms, a purchase, an order or any aspect of our services, please contact VALKORED.
VALKORED — Everyday, Elevated.
Website: https://valkored.com
General Enquiries: info@valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
Legal Business Name: VALKORED
Postal Address: 81 PARCEL LOCKER, AVELEY 6069
Business Location: Western Australia, Australia
We value our customers and are committed to maintaining transparent business practices, professional communication and responsible customer service.
© 2026 VALKORED. All Rights Reserved.
Everyday, Elevated.
