Frequently Asked Questions

VALKORED is an Australian-based online retail brand bringing together products for everyday living in one convenient shopping destination.

Our collections span home and living, kitchen essentials, fashion, beauty, technology, accessories, gardening, outdoor products and other lifestyle categories.

Our philosophy is simple: everyday products can make everyday life better.

VALKORED — Everyday, Elevated.

VALKORED was founded by Maxillar Vundi, with the vision of creating a modern online department store that connects different aspects of everyday living.

The idea behind the brand is to make discovering practical, stylish and useful products easier by bringing them together under one recognisable retail identity.

VALKORED is being developed with a focus on convenience, transparency, customer confidence and long-term growth.

VALKORED is based in Western Australia, Australia.

We are developing our online retail operations to serve customers in Australia, the United Kingdom and the United States.

Products may be sourced or fulfilled through domestic and international suppliers. The location of our business does not necessarily indicate where an individual product was manufactured or dispatched.

VALKORED operates as an online retail business through our official website:

https://valkored.com

We have not advertised any physical retail shop where customers can visit, collect or return products.

If physical collection points or retail locations become available in the future, the relevant information will be published on our website.

VALKORED is designed around the way people live.

Rather than focusing on only one product category, our ambition is to bring together useful products for different spaces, routines and lifestyles.

From home essentials and fashion to technology, beauty and outdoor living, we want customers to explore a broad collection through an organised, convenient shopping experience.

We believe that clear product information, responsible service and customer confidence should be part of every purchase.

Our principal intended customer markets are:

• Australia
• United Kingdom
• United States

Actual delivery availability depends on the shipping destinations enabled at checkout, product restrictions and fulfilment arrangements.

Not every product may be available in every country.

If a delivery destination is not supported, checkout availability will be restricted accordingly.

Our product range is organised around everyday living.

Categories may include home décor, household organisation, kitchen and bathroom accessories, bedroom essentials, fashion, beauty accessories, personal care, mobile phone accessories, smartwatch straps, technology products, gardening equipment and outdoor living products.

Our catalogue may expand or change as new products and collections become available.

You can browse products through our website’s departments, categories and subcategories.

Where available, search and filtering tools can help narrow the selection by product type, size, colour, price or other relevant characteristics.

If you cannot find an item, contact support@valkored.com with a description of what you’re looking for.

We aim to provide clear and accurate descriptions, photographs and specifications.

Product appearance may vary slightly depending on screen settings, lighting and photography.

However, a product must meet its material description and applicable consumer protection requirements.

If you receive a product that is materially different from what was advertised, please contact our support team.

Where relevant, product pages may include size charts, measurements and fit information.

We recommend reviewing the specific product’s measurements rather than relying solely on familiar size labels.

Sizing can vary between brands, manufacturers and international markets.

If a product arrives in a size different from the one you ordered, contact our support team so we can investigate.

Review the product’s compatibility information before purchasing.

For example, smartwatch straps may be available in different widths, including 20 mm, 22 mm and 24 mm.

Phone cases, chargers and other technology accessories may also be designed for particular device models.

If you’re unsure about compatibility, email support@valkored.com with the relevant product and device details before placing your order.

Product availability can change.

If an item is unavailable, it may be temporarily removed from sale or identified as unavailable.

If we discover after accepting an order that the product cannot be supplied, we’ll contact you to explain the situation and provide appropriate options.

These may include an agreed alternative, a revised fulfilment arrangement where lawful or a refund.

We won’t substitute a materially different product without your agreement.

Where a product is represented as belonging to a particular brand, that representation should be accurate.

We do not intend to offer counterfeit goods or misrepresent generic products as genuine branded merchandise.

Product authenticity, manufacturer information and applicable warranty coverage depend on the individual listing.

If you have a question about a branded product, please contact us before purchasing.

Once live checkout is available, shopping follows a straightforward process.

Browse our products, select your preferred options, add the item to your cart and proceed to checkout.

You’ll be asked to provide the information necessary for payment and delivery.

Review your products, quantities, address, charges and payment currency before confirming your purchase.

A successful order should generate an appropriate acknowledgement or confirmation.

Where guest checkout is enabled, you may be able to complete a purchase without creating an account.

If account registration is offered, an account may provide convenient access to order information and other supported features.

The checkout page will indicate which options are available.

Guest Checkout Availability: Available. You can check out without creating an account.

After a successful order submission through an operational checkout, you should receive an order acknowledgement or confirmation at the email address provided.

Depending on the transaction, the message may include your order number, purchased products, payment information and delivery details.

If you’re uncertain whether your purchase was completed, contact support@valkored.com before attempting another payment.

First, check your spam or junk email folder.

You should also confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, contact:

support@valkored.com

Include your name, approximate purchase date and any available payment reference.

Please do not send full payment card details.

Order modification requests may be possible, depending on the actual processing and dispatch status.

For example, you may wish to change a size, colour, delivery address or product quantity.

Contact support@valkored.com as soon as possible.

We will review your request and explain what can be changed.

Any statutory cancellation or consumer rights remain unaffected.

Yes, you may request cancellation by contacting:

support@valkored.com

Voluntary cancellation eligibility depends on the applicable purchase terms and order status.

Voluntary Pre-Dispatch Cancellation Cutoff: ONCE ORDERS ARE DISPATCHED, THEY CANNOT BE CANCELLED.

Mandatory cancellation rights remain available where applicable.

For example, eligible UK customers have statutory rights to cancel qualifying online purchases without providing a reason.

Please review our Order Cancellation Policy for further information.

Yes, where the products are available for purchase through the active checkout.

You may place multiple eligible products in the same shopping cart.

Some items may be processed or dispatched separately if they are supplied through different fulfilment centres.

Separate deliveries do not necessarily mean that additional shipping charges apply beyond those disclosed during checkout.

You may be able to order a product for delivery to another person, subject to supported shipping arrangements.

Enter the intended recipient’s delivery information during checkout.

Gift Wrapping and Gift Message Services: We do not offer gift wrapping.

Please remember that a commercial product purchased as a gift may still be subject to relevant customs or import requirements.

The payment methods available to customers are those actively displayed during checkout.

Depending on the merchant account and integrations enabled, these may include eligible payment cards or supported digital wallets.

Confirmed Payment Methods: Credit Cards, Klarna, Afterpay, Paypal, Link.

We do not regard a payment logo shown elsewhere on the website as confirmation that a payment method is operational.

These payment services may be available if the relevant integrations have been activated and your transaction is eligible.

Availability can depend on your country, device, browser, card issuer and the payment provider’s requirements.

The checkout will indicate which payment methods you can actually use.

Buy Now, Pay Later services may be introduced where supported and enabled.

Such services are subject to the provider’s eligibility and repayment terms.

Active Instalment Payment Providers: Afterpay, Klarna

Do not assume a financing option is available unless it appears during checkout.

VALKORED’s intended markets primarily use:

• Australian Dollars (AUD).
• British Pounds Sterling (GBP).
• United States Dollars (USD).

The actual payment currency depends on the checkout system.

A regional price display does not necessarily mean that payment in that currency has been enabled.

Confirmed Checkout Currencies: All orders are charged in AUD (Australian dollar).

Always review the currency shown in the final checkout total before authorising payment.

Your bank or card issuer may apply its own exchange rate or international transaction fees when processing an overseas purchase.

These charges are determined by your financial institution and may differ from the indicative prices displayed on a website.

Contact your bank if you need information about its currency conversion arrangements.

Where applicable law requires tax to be included in consumer-facing prices, we will comply with those requirements.

The treatment of GST, VAT and US sales tax depends on the customer’s destination, product and relevant tax rules.

Any legally required tax or compulsory charge will be included or disclosed at the appropriate purchasing stage.

Customers should review the final checkout total before payment.

We aim to use appropriate website security measures and authorised payment processing services.

Where payment gateways are enabled, sensitive payment information may be processed through the provider’s secure infrastructure.

No online payment system can guarantee absolute security.

For your protection, never send complete payment card numbers, card security codes or account passwords through ordinary email.

If your payment fails, check whether your bank has authorised the transaction before attempting another payment.

Some apparent duplicate charges may be temporary authorisation holds rather than completed payments.

If you believe you’ve been incorrectly charged, contact support@valkored.com.

We will investigate the available transaction information and arrange an appropriate correction or refund where required.

Our intended delivery markets are Australia, the United Kingdom and the United States.

Actual shipping availability depends on the destination, product and checkout configuration.

Certain remote areas, territories, PO boxes or restricted destinations may not be supported.

Delivery eligibility will be determined through the available checkout arrangements.

Delivery time depends on the product, fulfilment origin, destination and selected shipping method.

Order processing time and shipping transit time are separate stages.

Australia Delivery Estimate: 7-13 days

United Kingdom Delivery Estimate: 7-13 days

United States Delivery Estimate: 7-13 days

Product-specific delivery information should be reviewed before purchase.

Applicable statutory delivery rights remain in force.

Shipping charges may vary based on the delivery destination, product size, weight and available delivery method.

The applicable shipping cost will be disclosed before a customer completes an order.

Free Shipping Availability and Minimum Spend: Free shipping is offered where applicable.

We will not apply undisclosed mandatory shipping charges after checkout.

Express or expedited shipping may be available for eligible products and destinations if supported by the relevant fulfilment providers.

Express Shipping Availability: 1-2 days

Where express delivery is offered, the relevant cost and estimated timeframe will be displayed before purchase.

Where shipment tracking is available, you’ll receive a tracking reference or link after the relevant shipping information has been issued.

Tracking may be available through shipping emails, your customer account or a dedicated tracking page.

Track Your Order: valkored.com/track-order

If you need assistance, contact support@valkored.com.

A tracking number may be created before the carrier physically receives the parcel.

It can therefore take time for tracking activity to appear.

International shipments may also have periods without updates while moving between logistics facilities or countries.

If tracking remains unavailable or appears inconsistent with the expected delivery progress, contact our support team.

Products within the same order may sometimes be dispatched from different suppliers or warehouses.

This means that one parcel may arrive before another.

Check your available shipment notifications and tracking information.

If an expected item is missing, please contact support@valkored.com with your order number.

Delays can occur because of customs processing, carrier disruptions, product availability or other circumstances.

If a material delay affects your order, we aim to provide relevant information and available options.

Depending on the circumstances and applicable law, you may have the right to cancel the order or obtain a refund.

We will not require you to accept an indefinite delay where you are legally entitled to a remedy.

Please contact support@valkored.com.

We may review delivery confirmation, tracking records and information from the relevant carrier.

You may also wish to check with authorised recipients or a designated collection point, where appropriate.

A carrier’s delivered status does not automatically remove any responsibility VALKORED continues to owe under applicable law.

Contact support@valkored.com immediately with your order number and corrected address.

We may be able to request a change before dispatch.

Once a parcel is in transit, changes depend on the carrier and shipment status.

We cannot guarantee that all address changes will be possible, but we will explain the available options.

VALKORED may source or fulfil products through authorised domestic and international suppliers.

Some products may be dispatched directly from a manufacturer, distributor or third-party fulfilment facility.

This helps us develop a broad product catalogue across different categories.

Where VALKORED is the contractual retailer, our responsibilities to customers remain subject to applicable consumer protection law.

The answer depends on the destination, product, applicable customs legislation and agreed delivery terms.

Some charges may be included in the purchase price or collected at checkout.

Others may be payable upon import where that arrangement is lawful and has been properly disclosed.

VALKORED Import Duties Arrangement: Where the price of an item is more than $1,000, the customer is liable and will handle their own customs and import duties on their own when their products arrive to their local port entry. Valkored does not engage in any matters pertaining duties in any country.

Customers should not assume that all orders are duties paid or duty free.

Australian GST may apply to international purchases, including qualifying low-value imported goods.

Whether GST is collected depends on the relevant transaction and tax registration obligations.

Where VALKORED is required to collect GST, the appropriate treatment will be applied in accordance with Australian law.

UK VAT may apply to products purchased from overseas sellers.

For qualifying direct sales involving goods imported into Great Britain in consignments valued at £135 or less, the seller generally must collect and account for VAT at the point of sale.

Different arrangements can apply to higher-value consignments and Northern Ireland.

VALKORED will follow the applicable tax requirements for supported transactions.

No.

The United States’ former general low-value import exemption has been suspended for covered shipments.

Applicable duties and customs requirements depend on current law, the product’s classification, origin and import arrangements.

We will not describe products as automatically duty free based solely on a low purchase value.

Customs authorities may inspect international goods or request additional information.

If a shipment is delayed or cannot be released, contact support@valkored.com.

We may investigate with the relevant fulfilment or logistics provider.

Where an order cannot be lawfully delivered, the available cancellation and refund remedies will depend on the circumstances and applicable law.

Our Returns, Refunds & Exchanges Policy explains the available procedures for returning products and requesting remedies.

Different rules apply to faulty goods, incorrect orders, change-of-mind returns and statutory cancellations.

Voluntary Change-of-Mind Return Period: 14 DAYS

Mandatory consumer rights apply independently of any voluntary return period.

Change-of-mind returns depend on the law applicable to your purchase and any voluntary return benefits offered by VALKORED.

Australia and the United States do not generally provide a universal automatic change-of-mind return entitlement for ordinary online purchases.

Eligible UK online shoppers generally have a statutory right to cancel qualifying purchases within 14 days after receiving goods, subject to applicable exceptions.

Additional voluntary return arrangements will be stated clearly where offered.

Contact support@valkored.com as soon as reasonably practical.

Please describe the damage and provide photographs where available.

We may investigate and arrange the remedy required by applicable law.

An arbitrary short reporting deadline will not remove statutory rights relating to damaged or faulty goods.

If we send a product or variation different from the one ordered, please contact our support team.

Include your order number and details of the discrepancy.

Where VALKORED has supplied an incorrect item, we will provide an appropriate remedy, including meeting relevant costs where required by law.

Email:

support@valkored.com

Use the subject:

Return Request — Order #[Your Order Number]

Explain which product you wish to return and why.

We will provide the relevant procedure or assess the statutory remedy requested.

Where you have a legally protected right to cancel by giving notice, you do not need discretionary approval before exercising that right.

Return destinations depend on the product and fulfilment arrangements.

Some items may require different authorised return facilities.

Confirmed Returns Address: 81 PARCEL LOCKER, AVELEY 6069

Please do not automatically send a product to the address printed on the original parcel.

Where applicable law requires a return address or cost information to be provided before purchase, we will provide that information.

Return shipping responsibilities depend on the reason for the return and the applicable law.

Where VALKORED must bear reasonable costs for faulty or non-conforming goods, we will meet that obligation.

For voluntary change-of-mind returns, the customer may be responsible for postage where properly disclosed and legally permitted.

Specific arrangements will be explained in our Returns, Refunds & Exchanges Policy.

Refund timing depends on the reason for the refund, applicable law and payment provider.

VALKORED Internal Refund Processing Target: 3-5 BUSINESS DAYS

After a refund is initiated, banks or payment providers may require additional time to display it.

Any legally required refund deadlines will take precedence over internal processing targets.

This depends on the reason for cancellation or return and the applicable law.

For qualifying UK statutory cancellations of an entire order, the required refund generally includes the least expensive standard delivery option offered.

Where a product is faulty or an order has not been fulfilled as legally required, additional refund obligations may apply.

Voluntary change-of-mind returns may have different lawful conditions.

Voluntary exchanges may be possible where the relevant program has been enabled and the preferred variation is available.

Voluntary Exchange Arrangement: EXCHANGES ARE NOT OFFERED.

If VALKORED supplied an incorrect product or variation, statutory rights may provide a separate entitlement to a remedy.

Some hygiene-sensitive products may have restrictions on voluntary change-of-mind returns.

For qualifying UK purchases, certain sealed goods genuinely unsuitable for return for health protection or hygiene reasons may fall within a statutory exception once unsealed.

These exceptions do not automatically apply to every personal care or intimate apparel product.

Statutory rights concerning faulty, unsafe or misdescribed goods remain unaffected.

Yes.

Applicable statutory consumer protections generally continue to apply to discounted products.

A sale price does not automatically remove rights concerning faulty, unsafe or materially misdescribed goods.

Voluntary change-of-mind terms for promotional items may differ where lawful and clearly disclosed.

Some products may include a manufacturer’s express warranty or another specifically advertised warranty.

Coverage depends on the individual product and the actual warranty terms.

VALKORED does not automatically promise a universal warranty period for every product.

Applicable statutory consumer protections remain separate from any voluntary warranty.

Contact support@valkored.com with your order number and a description of the problem.

We may request reasonable information or arrange an appropriate assessment.

Depending on applicable law, the problem and its severity, you may be entitled to repair, replacement, refund or another remedy.

Australian consumer guarantees do not have one fixed expiry date for every product.

Relevant factors include the product’s nature, price, expected durability and the circumstances of the problem.

A manufacturer warranty expiring does not automatically mean that all consumer guarantee rights have ended.

UK consumers have statutory rights under the Consumer Rights Act 2015.

For qualifying faulty goods, the law generally provides an initial 30-day short-term right to reject, followed by additional repair, replacement and other remedies according to the circumstances.

These rights are separate from voluntary manufacturer warranties.

Applicable protections depend on federal and state law, the product and any express or implied warranties.

A written manufacturer warranty may provide additional coverage, but it does not automatically replace legal rights established by applicable legislation.

Customers should review any product-specific warranty details.

Stop using the product where appropriate and contact:

support@valkored.com

Use the subject:

URGENT — Product Safety Concern

Include your order number and details of the concern.

If there is an immediate danger or serious injury, seek appropriate emergency or medical assistance.

We will investigate safety reports and take the actions required by applicable law.

VALKORED is designed as an online shopping experience accessible through modern web browsers, including those on mobile devices.

Actual functionality depends on the installed website features and your device.

If you experience a navigation or checkout problem, contact support@valkored.com.

VALKORED’s website is being developed with support for an installable web application.

Where the feature is operational and supported by your device, you may be able to add VALKORED to your home screen.

This is different from downloading a native application from an official app store.

Mobile Web App Installation Availability: Available. On iPhone, open valkored.com in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and tap Install app or Add to Home screen.

Where account registration is available, follow the registration or account creation instructions displayed on the website.

You may be asked to provide an email address and other necessary account information.

Customer Account Registration Link: Account registration is not open at the moment.

Where customer account login is available, use the password reset or account recovery option.

If the reset email does not arrive, check your spam or junk folder.

For further assistance, contact support@valkored.com.

Never send your existing password to customer support.

Where customer account order history is enabled, you may be able to view eligible purchases through your account.

Guest purchasers may need to use their order confirmation emails or contact customer support for assistance.

My Account Page: valkored.com/my-account

You may request account closure by contacting support@valkored.com.

Where applicable, you may also request deletion of eligible personal information.

Certain records may need to be retained for legal, financial, tax or dispute-resolution purposes.

Our Privacy Policy explains how customer information is handled.

VALKORED may offer promotional codes, seasonal sales or other purchasing incentives.

The availability of these offers depends on the promotions currently running.

Each offer may have relevant conditions, eligibility requirements and expiry dates.

Where a discount code is available, its application and any limitations should be stated clearly.

Whether multiple promotions can be combined depends on the conditions of the relevant offers and checkout configuration.

Some promotional codes may not be combined.

Customers should review the promotion terms before purchase.

Gift cards may be introduced as an additional shopping feature.

Gift Card Availability: Not offered. VALKORED does not currently offer gift cards or a loyalty program.

If gift cards become available, their redemption, expiry and refund conditions will be published in accordance with applicable law.

Where newsletter registration is available, you may subscribe to receive updates about new collections, product announcements and promotional offers.

Marketing communications will be sent in accordance with applicable law.

You may unsubscribe using the appropriate link in a promotional email.

Newsletter Subscription Link: Not available yet

We aim to present reviews and ratings responsibly.

Where customer reviews are enabled, we will not knowingly fabricate testimonials or misrepresent customers’ experiences.

Reviews may be moderated for spam, fraud, abusive content or other legitimate reasons.

We will not prohibit genuine negative feedback merely because it is unfavourable.

Where a review has been incentivised, relevant disclosures will be provided as required.

Depending on how you use our website, we may collect information necessary for purchases, delivery, customer accounts, support and other disclosed purposes.

This may include your name, contact information, billing and delivery details, order information and relevant technical information.

Our Privacy Policy explains the categories of information collected, how they are used and your applicable rights.

Certain customer information may be shared with authorised suppliers, fulfilment partners, payment processors and delivery companies where necessary to process an order.

For example, a fulfilment partner may require the recipient’s name and delivery address.

Such disclosures are subject to applicable privacy requirements.

We do not authorise suppliers to use order information for unrelated independent marketing merely because they receive it for fulfilment.

Our WordPress and WooCommerce-based website may use cookies and related technologies to support shopping carts, accounts, security and other relevant functions.

Optional analytics and advertising technologies may also be used where enabled and legally permitted.

Our Cookie Policy explains the applicable technologies and available customer choices.

Where you receive promotional email communications, you may unsubscribe using the relevant unsubscribe mechanism.

You may also contact:

info@valkored.com

Unsubscribing from promotions does not necessarily stop essential order or account security communications.

Depending on your location and applicable law, you may have rights to access, correct or request deletion of eligible personal information.

Send your enquiry to:

privacy@valkored.com

Subject: Privacy Request

We may request reasonable identity verification before acting on certain requests.

Some information may need to be retained where required by law.

You can contact us using the following official email addresses:

General Enquiries: info@valkored.com

Customer Support: support@valkored.com

Customer Service & Complaints: customerservice@valkored.com

For questions about an existing order, please include your order number.

Our official website is https://valkored.com.

VALKORED is based in Western Australia and uses Australian Western Standard Time (AWST, UTC+8) for its Australian business operations.

Customer Service Days: MONDAY TO FRIDAY

Customer Service Hours: 9AM TO 5PM AWST

Standard Email Response Target: 1 - 2 DAYS

Customers may email us outside the published support hours.

We will not describe our service as available 24 hours a day unless that capability has been established.

We value customer feedback and take legitimate complaints seriously.

Please contact support@valkored.com with details of your concern.

If the matter remains unresolved, you may request further review through:

customerservice@valkored.com

We will assess the issue according to the relevant circumstances, published policies and applicable law.

Our internal complaint procedure does not remove your right to pursue appropriate external remedies.

Our website policies explain important information about purchases, customer rights, payments, shipping, privacy and international shopping.

You can review the following pages:

• Terms & Conditions.
• Privacy Policy.
• Shipping & Delivery Policy.
• Returns, Refunds & Exchanges Policy.
• Order Cancellation Policy.
• Cookie Policy.
• Payment, Pricing & Currency Policy.
• International Shopping & Customs Policy.
• Consumer Guarantees & Warranty Policy.
• Contact Us & Business Information.

Policy Links: Privacy Policy · Terms & Conditions · Returns, Refunds & Exchanges · Order Cancellation Policy · Cookie Policy · Payment, Pricing & Currency · International Shopping & Customs Policy · Consumer Guarantees & Warranty Policy · Contact Us & Business Information · Frequently Asked Questions · Contact Us · About VALKORED

Where mandatory consumer protection law provides a right or remedy that conflicts with a policy, the relevant law will prevail.