Returns, Refunds & Exchanges

Everyday, Elevated.

Website: https://valkored.com
Last Updated: 16 October 2026
Effective Date: 16 October 2026

1. INTRODUCTION

At VALKORED, we believe that shopping online should be an experience built on confidence, convenience, transparency and trust.

We understand that occasionally a product may not meet your expectations, arrive damaged, be unsuitable for your needs or require replacement.

Our Returns, Refunds & Exchanges Policy explains how we handle these situations and outlines the rights and responsibilities of customers purchasing products through https://valkored.com.

VALKORED is an international online retail department store offering products across home and living, fashion, beauty, technology, accessories, intimate apparel, gardening, outdoor essentials and everyday lifestyle categories.

We serve customers in Australia, the United Kingdom and the United States.

Our commitment is to provide a fair, transparent and professional approach to returns, refunds and exchanges, while respecting the consumer protection laws applicable to each customer.

This policy applies to eligible purchases made directly through valkored.com.

It should be read alongside our Terms & Conditions, Shipping & Delivery Policy and Privacy Policy.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory cancellation right, refund entitlement or other protection that cannot lawfully be excluded.

Where mandatory consumer protection legislation provides customers with greater rights than this policy, those legal rights will prevail.

2. OUR BUSINESS INFORMATION

Trading Name: VALKORED

Legal Business Name: VALKORED

Business Location: Western Australia, Australia

Business Postal Address: 81 PARCEL LOCKER, AVELEY 6069

Website: https://valkored.com

General Enquiries: info@valkored.com

Customer Support: support@valkored.com

Customer Service: cs@valkored.com

All return, refund and exchange enquiries should initially be directed to:

support@valkored.com

Customers wishing to escalate an unresolved matter may contact cs@valkored.com.

3. OUR RETURNS PHILOSOPHY

VALKORED believes that customers deserve to receive products that are accurately described, suitable for their intended purpose and consistent with applicable quality and safety requirements.

We aim to resolve legitimate product concerns fairly and without unnecessary inconvenience.

Our approach is guided by the following principles:

• Transparency in return and refund requirements.
• Respect for mandatory consumer rights.
• Fair consideration of legitimate product concerns.
• Clear communication throughout the return process.
• Reasonable procedures for assessing damaged or defective products.
• Appropriate handling of international and supplier-fulfilled orders.
• Timely processing of refunds and replacements.
• Respectful and professional customer service.

We recognise that a customer’s trust should not end when an order is delivered.

We therefore aim to provide practical support when problems arise.

4. TYPES OF RETURNS AND REFUND REQUESTS

A return, refund, replacement or exchange request may arise for several reasons.

These include:

Faulty or Defective Products

A product does not function correctly, has a manufacturing defect or otherwise fails an applicable consumer guarantee.

Damaged Products

A product arrives broken, damaged or in an unacceptable condition.

Incorrect Products

The customer receives a product, size, colour, model or variation different from the one ordered.

Products Not as Described

A product is materially different from its advertised description, images or relevant specifications.

Missing Items

An order arrives incomplete, subject to any disclosed separate-shipment arrangements.

Change of Mind

The customer no longer wants a product that otherwise conforms to its description and applicable legal requirements.

Sizing or Compatibility Concerns

A customer receives an item that does not fit or is incompatible with their intended equipment or device.

Delayed or Undelivered Orders

An order is not fulfilled within the agreed or otherwise legally required period.

Each category may be subject to different legal rights, practical procedures and return cost arrangements.

We will assess requests according to the circumstances and applicable law.

5. HOW TO REQUEST A RETURN, REFUND OR EXCHANGE

Customers should contact VALKORED using our official support email.

Email: support@valkored.com

Suggested Subject: Return or Refund Request — Order #[Order Number]

To help us identify the purchase and address the concern, please provide:

1. Your order number.
2. The name associated with the order.
3. The email address used at checkout.
4. The product concerned.
5. A brief description of the issue or reason for return.
6. The remedy you are requesting, where applicable.
7. Relevant photographs or supporting information, where reasonably available and useful.

Photographs may be helpful when a product arrives damaged, defective or incorrect.

However, customers will not be denied a statutory remedy solely because they cannot provide photographs where other evidence is sufficient.

We may request additional information reasonably necessary to verify the purchase, understand the problem or arrange an appropriate solution.

Customer service response target: 1 - 2 DAYS

This administrative process is intended to assist customers. It does not limit statutory rights or delay the effective exercise of legally protected cancellation or rejection rights.

In particular, eligible UK consumers may exercise their statutory cancellation right through a clear statement sent to us, without waiting for a return authorisation.

6. PROOF OF PURCHASE

We may request reasonable proof that a product was purchased through VALKORED.

Acceptable evidence may include:

• Order confirmation email.
• Order number.
• Payment receipt.
• Relevant bank or card transaction record.
• Customer account order history.
• Other information reasonably establishing the transaction.

An original paper receipt is not necessarily required where the purchase can be verified through other reliable evidence.

Customers are encouraged to retain their order confirmation and transaction details for future reference.

We will not impose unreasonable proof-of-purchase requirements that unlawfully restrict consumer rights.

7. FAULTY OR DEFECTIVE PRODUCTS

If a product is faulty, defective, unsafe or fails to meet applicable consumer guarantees, the customer may be entitled to a legal remedy.

Depending on the relevant law and circumstances, this may include:

• Repair.
• Replacement.
• Refund.
• Price reduction.
• Compensation for eligible loss or damage.

Examples of possible defects include:

• A product that does not operate as reasonably expected.
• A damaged or non-functioning electronic accessory.
• Clothing with a significant manufacturing defect.
• A product made from materials materially different from those advertised.
• A product that cannot perform its disclosed intended function.
• A product that presents an unreasonable safety risk.
• A product materially inconsistent with its description.

The appropriate remedy depends on the applicable consumer legislation, the severity of the defect, the nature of the product and other relevant circumstances.

VALKORED may reasonably assess the product or the available evidence before determining the appropriate response.

Where a statutory right gives the customer a choice of remedy, we will respect that choice.

We will not automatically require customers to accept a repair or store credit where they are legally entitled to a refund or replacement.

8. AUSTRALIAN CONSUMER GUARANTEES

Australian customers may be protected by the Australian Consumer Law, including its mandatory consumer guarantees.

These guarantees may require goods to be of acceptable quality, fit for applicable disclosed purposes and consistent with their description.

8.1 Major Product Failures

Where a product has a major failure under the Australian Consumer Law, the consumer is generally entitled to choose between:

• A refund; or
• A replacement of the same type.

Examples of a major failure may include a product that is unsafe, materially different from its description or affected by a problem serious enough that a reasonable consumer would not have purchased it had they known about the problem.

In qualifying circumstances, customers may also be entitled to compensation for reasonably foreseeable loss or damage.

A full refund for a major failure must not be reduced merely because the customer has used the product.

8.2 Minor Product Failures

Where a problem is minor, VALKORED may have an opportunity to remedy it within a reasonable period.

This may involve repairing the product at no charge.

If the issue cannot be remedied within a reasonable period or the legal conditions for further remedies are met, the customer may become entitled to additional remedies, including a refund or replacement.

8.3 No Arbitrary Expiry of Statutory Rights

Australian statutory consumer guarantees do not automatically expire after 7, 14 or 30 days.

The period for exercising rights depends on factors such as the nature of the product, its price, expected durability and relevant circumstances.

A manufacturer’s warranty expiry does not automatically end rights under the Australian Consumer Law.

8.4 Sale and Discounted Products

Products purchased during a sale or promotional event remain covered by applicable consumer guarantees.

A reduced price does not automatically remove statutory rights.

Where a specific defect was clearly disclosed before purchase, that disclosed defect may affect the customer’s rights concerning that particular issue.

However, other applicable consumer guarantees remain in force.

8.5 Original Packaging

Australian customers making a legitimate consumer guarantee claim are not required to retain the original packaging merely to preserve their statutory rights.

We may ask customers to package items safely when returning them to prevent additional damage during transport.

9. UNITED KINGDOM RIGHTS FOR FAULTY GOODS

UK customers are protected by applicable consumer legislation, including the Consumer Rights Act 2015.

Goods supplied to consumers must meet relevant requirements concerning satisfactory quality, fitness for purpose and correspondence with their description.

9.1 Short-Term Right to Reject

Where goods fail to conform to applicable statutory requirements, customers generally have a short-term right to reject them within 30 days of delivery, subject to relevant legal provisions and exceptions.

Where this right applies, the customer may be entitled to a full refund.

9.2 Problems Identified After 30 Days

Where a fault is discovered after the initial rejection period, customers may be entitled to an appropriate repair or replacement.

If the legally required conditions are met, including where an appropriate repair or replacement is unavailable or unsuccessful, a price reduction or final right to reject may arise.

9.3 Faults Within the First Six Months

Under applicable UK consumer legislation, a failure identified during the first six months following delivery is generally presumed to have existed at delivery unless the trader establishes otherwise or the presumption is incompatible with the nature of the goods or defect.

This does not mean every problem is automatically a manufacturing defect.

9.4 Rights Beyond Six Months

Customers may continue to have legal rights after six months.

The applicable limitation periods and evidentiary requirements depend on the circumstances and relevant jurisdiction.

The expiry of a voluntary warranty or return period does not automatically remove these rights.

9.5 Costs of Statutory Remedies

Where goods are lawfully rejected because they fail applicable statutory requirements, VALKORED will bear reasonable return costs where required by law.

Customers will not be required to accept store credit in place of a legally required refund.

These rights are independent of the change-of-mind cancellation provisions described below.

10. UNITED STATES CUSTOMERS — DEFECTS AND WARRANTIES

Customers in the United States may have rights under applicable federal and state consumer protection legislation, contract law and warranty requirements.

Those rights can differ by state and product category.

If a product is defective, materially misrepresented, damaged or otherwise fails applicable legal requirements, customers should contact VALKORED.

We will assess the matter and provide the remedies required by the law applicable to the transaction.

Where a product includes an express manufacturer’s warranty, the warranty terms will be made available where applicable.

An express warranty does not remove independent legal protections that cannot lawfully be excluded.

Certain US states impose specific obligations regarding the disclosure of return and refund policies.

VALKORED aims to make applicable return conditions visible before purchase and will comply with state-specific requirements where they apply.

11. CHANGE-OF-MIND RETURNS — AUSTRALIA AND UNITED STATES

A change-of-mind return occurs when a customer no longer wishes to keep a product that is otherwise satisfactory, accurately described and free from a relevant defect.

Examples include:

• Ordering an item and deciding it is no longer wanted.
• Preferring another colour or style.
• Finding a comparable product elsewhere.
• Purchasing the wrong product despite accurate product information.
• Discovering that a product does not suit a personal preference.

Australian law does not generally provide an automatic right to a refund merely because a customer changes their mind.

Similarly, ordinary online purchases in the United States do not have a universal federal change-of-mind return entitlement, although state-specific requirements may apply.

Where VALKORED offers a voluntary change-of-mind return program, its terms will be communicated clearly before purchase.

Voluntary Change-of-Mind Return Period: 14 DAYS

Eligible Product Conditions: TAGS MUST BE INTACT, WE DO NOT ACCEPT RETURNS FOR INNER WEAR OF ALL KINDS.

Customer Return Shipping Costs: CUSTOMER WILL PAY FOR RETURNS

Refund Method: REFUNDS ARE RETURNED TO METHOD OF PAYMENT.

These voluntary conditions apply only to change-of-mind returns and do not reduce mandatory consumer rights.

Where a voluntary policy is offered, VALKORED will honour the terms communicated to the customer at the time of purchase.

12. UNITED KINGDOM — 14-DAY CANCELLATION RIGHTS

Eligible UK customers purchasing goods through our website generally have a statutory right to cancel a distance-sales contract without providing a reason.

This right arises under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.1 Cancellation Period

For a qualifying purchase of goods, the customer generally has 14 days after receiving the goods to notify VALKORED of their decision to cancel.

Where an order consists of multiple goods delivered separately, the cancellation period generally runs from receipt of the final item, subject to the applicable rules.

Certain contracts and products are excluded from this statutory cancellation right.

12.2 How to Cancel

Customers may notify VALKORED by emailing:

support@valkored.com

Suggested Subject: UK Statutory Cancellation — Order #[Order Number]

The notification should clearly communicate the customer’s decision to cancel.

Customers do not need to provide a reason.

A model cancellation form is included at the end of this policy, although using that form is optional.

12.3 Returning the Goods

Unless VALKORED has agreed to collect the goods, customers exercising their statutory cancellation right generally have a further 14 days after informing us of cancellation to send the goods back.

We will provide or confirm the appropriate return instructions.

We will not make the exercise of the statutory right conditional on receiving administrative approval.

12.4 Refund Entitlement

Where a qualifying cancellation covers an entire order, the required refund generally includes:

• The price paid for the returned goods.
• The cost of the least expensive standard delivery option offered for that order, where applicable.

If the customer selected a more expensive delivery method, such as express delivery, the additional amount above the qualifying standard delivery cost does not ordinarily have to be refunded under this cancellation right.

Where only part of an order is cancelled, the treatment of delivery costs will be assessed under applicable law.

12.5 Refund Timing

Where lawful, VALKORED may wait until it receives the returned goods or receives satisfactory evidence that the goods have been sent back, whichever occurs first.

The required refund will be made within the applicable statutory timeframe, generally no later than 14 days after the relevant return or evidence event.

Where the goods are to be collected, the applicable deadline may instead run from notice of cancellation.

12.6 Handling and Inspection

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a manner comparable to examining them in a physical shop.

Where legally permitted, a deduction may be made for diminished value resulting from handling beyond what is necessary for that purpose.

Such deductions will only be made where the law permits them and the required pre-contract information has been provided.

12.7 Return Postage

Customers may be responsible for direct return postage for statutory change-of-mind cancellations where this responsibility has been properly disclosed before purchase and the law permits it.

Where VALKORED has not provided legally required information about return costs, or where VALKORED has agreed to bear them, the applicable legal rules will determine who must pay.

Additional disclosure requirements may apply to goods that cannot normally be returned by post.

We will not impose undisclosed international return costs on customers contrary to applicable law.

13. PRODUCTS EXCLUDED FROM CERTAIN CHANGE-OF-MIND RETURNS

Certain product categories may be unsuitable for voluntary change-of-mind returns or may fall within a specific statutory cancellation exception.

The following categories require particular consideration.

13.1 Intimate Apparel and Hygiene-Sensitive Products

Certain intimate apparel, underwear and personal hygiene products may be subject to special return conditions for genuine hygiene or health protection reasons.

For eligible UK statutory cancellations, an exception may apply where goods were supplied sealed, are genuinely unsuitable for return for health protection or hygiene reasons, and have been unsealed following delivery.

The exception does not apply automatically to every item labelled as underwear or personal care merchandise.

Any applicable exception must satisfy the relevant legal requirements.

13.2 Beauty and Personal Care Products

Sealed beauty, cosmetic and personal care products may have return restrictions where legally justified.

Opened or used products may be excluded from a voluntary change-of-mind program under its disclosed conditions.

However, statutory rights concerning faulty, unsafe or misdescribed products remain unaffected.

13.3 Personalised or Custom-Made Products

Products manufactured or personalised specifically to a customer’s individual specifications may be excluded from certain statutory change-of-mind cancellation rights where the law permits.

This does not remove rights concerning defective or misdescribed goods.

13.4 Perishable Products

Certain products liable to deteriorate or expire rapidly may fall within statutory cancellation exceptions.

13.5 Sealed Software and Media

Certain sealed software, audio or video recordings may be excluded from statutory change-of-mind cancellation once unsealed, where the applicable law provides for that exception.

13.6 Other Special Categories

Other exclusions may apply to products or transactions expressly covered by applicable legislation.

Important: These exclusions concern qualifying change-of-mind cancellations or voluntary returns. They do not create a general exemption from mandatory consumer guarantees, product safety obligations or statutory remedies for faulty goods.

14. CLOTHING, FASHION AND SIZE EXCHANGES

VALKORED offers fashion and apparel products that may use different sizing conventions.

Customers should review the available size charts, measurements, fit descriptions and product details before purchasing.

14.1 Incorrect Size Supplied

If VALKORED supplies a size different from the one ordered, we will assess the issue as an incorrect-product fulfilment problem.

Where appropriate and legally required, we will arrange an eligible remedy without imposing costs resulting from our error.

14.2 Incorrect Size Selected by the Customer

If a customer selected the wrong size despite accurate information being provided, an exchange or return may be considered under any applicable voluntary policy.

UK customers may also have statutory cancellation rights where the purchase qualifies.

14.3 Inaccurate Size Information

Where the measurements or sizing information provided by VALKORED are materially incorrect, customers may have rights under applicable consumer protection legislation.

We will not automatically classify such a problem as an ordinary change of mind.

14.4 Exchange Availability

Exchanges depend on stock availability, product eligibility and applicable law.

Where an exchange cannot be arranged, we will explain the available options, including a refund where required or permitted.

15. ELECTRONICS, ACCESSORIES AND DEVICE COMPATIBILITY

Customers purchasing electronic products and accessories should review compatibility information before ordering.

Relevant information may include:

• Supported device models.
• Product dimensions.
• Connector and charging specifications.
• Voltage requirements.
• Software or hardware compatibility.
• Model-specific functions.
• Relevant safety warnings.

If a product is accurately described but the customer selected an incompatible item, a voluntary change-of-mind policy may apply.

If the product was incorrectly advertised as compatible with a particular device, the customer may be entitled to a statutory remedy.

Defective electronics remain subject to applicable consumer guarantees and warranty protections.

For products containing batteries or other potentially hazardous components, customers should contact us before returning the goods so that appropriate transport instructions can be provided.

16. HOME, KITCHEN, GARDENING AND LARGE PRODUCTS

Certain household, gardening and lifestyle products may be heavy, bulky, fragile or unsuitable for ordinary postal return methods.

Examples include furniture, large appliances and oversized household accessories.

Customers should contact VALKORED before arranging the return of these goods.

Where a product fails applicable consumer guarantees and the retailer is legally responsible for collection or reasonable return expenses, VALKORED will meet those obligations.

For example, Australian consumer law may require a seller to collect, or pay for the return of, faulty goods that are large, heavy or difficult to remove.

For voluntary change-of-mind returns, any applicable collection charges or customer-paid shipping responsibilities must be clearly disclosed and permitted by law.

We will not impose undisclosed or unlawful collection fees.

17. PRODUCTS ARRIVING DAMAGED

If your purchase arrives damaged, please contact us as soon as reasonably practical.

Email: support@valkored.com

Please provide your order number and describe the damage.

Where practical, photographs of the product and packaging may help us assess the issue.

If the product is unsafe, stop using it and follow any appropriate safety precautions.

We may request further details to determine a suitable remedy.

We will not impose an arbitrary reporting deadline that extinguishes statutory consumer rights.

Where the damage occurred before the relevant risk lawfully transferred to the customer, we will comply with our responsibilities as the retailer.

Appropriate remedies may include replacement, repair, refund or another remedy required by law.

18. INCORRECT OR MISSING PRODUCTS

We aim to supply every order accurately.

If you receive the wrong product, model, colour, size or quantity, please contact customer support.

We may verify the order against the items supplied.

Where an error has occurred, VALKORED will provide an appropriate solution.

Depending on the circumstances, this may include:

• Supplying the correct item.
• Dispatching a missing item.
• Arranging an exchange.
• Providing a refund.
• Offering another solution agreed with the customer.

Where the error is attributable to VALKORED or our authorised fulfilment partners, we will bear the resulting costs where required by law.

Customers will not be required to pay again for items that should have been supplied under the original purchase contract.

19. UNDELIVERED OR LOST ORDERS

Customers who have not received an order within the applicable delivery period should contact support@valkored.com.

We may investigate the order through the relevant supplier, fulfilment provider or delivery company.

A tracking status indicating that a parcel was dispatched does not automatically establish that delivery has been lawfully completed.

Where goods are lost before risk has lawfully transferred to the customer, VALKORED will provide the remedies required by applicable law.

Where a delivery delay creates a statutory right to cancel or obtain a refund, we will honour that right.

For qualifying US orders, we will comply with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, including applicable requirements relating to shipping delays, customer consent and refunds.

Further information is available in our Shipping & Delivery Policy.

20. ORDER CANCELLATION BEFORE DISPATCH

Customers wishing to cancel an order should contact support@valkored.com as soon as possible.

Please include the order number and a clear cancellation request.

Whether an order can be cancelled before dispatch depends on the applicable contract, order status and consumer protection law.

Where cancellation is permitted or legally required, we will process the cancellation and any resulting refund.

Where an order has already been dispatched, applicable post-dispatch cancellation, delivery and returns rights will continue to apply.

The creation of a shipping label does not necessarily mean the product has physically been dispatched.

We will not refuse a statutory cancellation right merely because our internal systems have moved an order into a particular processing status.

21. HOW PRODUCT EXCHANGES WORK

An exchange involves replacing a purchased product with another product or variation.

Customers may request an exchange because of:

• Incorrect sizing.
• Wrong colour selection.
• Preference for another variation.
• An incorrect item supplied.
• A defective product.
• Other legitimate circumstances.

21.1 Exchanges for Faulty or Incorrect Products

Where a customer has a statutory entitlement to a replacement or other remedy, we will provide it in accordance with applicable law.

21.2 Voluntary Exchanges

Exchanges requested solely for personal preference depend on the terms of any applicable voluntary exchange program.

Voluntary Exchange Period: EXCHANGES ARE NOT OFFERED.

Exchange Shipping Charges: NOT APPLICABLE

Eligible Product Conditions: NOT APPLICABLE

21.3 Stock Availability

We cannot guarantee that a preferred replacement variation will be available.

Where the requested exchange is unavailable, we will explain the available alternatives.

21.4 Price Differences

Where a customer voluntarily exchanges a product for an alternative with a different price, any price difference will be addressed transparently before the exchange is agreed.

A customer will not be charged a price difference merely to exercise a statutory right to an equivalent replacement where such a charge would be unlawful.

21.5 Refund and Reorder Arrangements

For operational reasons, some voluntary exchanges may be processed as a return followed by a separate purchase.

Where this arrangement applies, we will explain it to the customer.

It will not be used to avoid statutory replacement or refund obligations.

22. INTERNATIONAL SUPPLIER RETURNS

VALKORED may source and fulfil products through authorised domestic and international suppliers, manufacturers, wholesalers and fulfilment partners.

Some products may be dispatched directly from overseas facilities.

This arrangement does not remove VALKORED’s obligations as the retailer for purchases made directly through our website.

Customers should direct return and refund enquiries to VALKORED rather than independently contacting a supplier.

22.1 Return Destinations

The appropriate return destination may depend on the product, fulfilment arrangement and customer’s country.

Customers should contact VALKORED for the relevant return instructions.

Do not automatically send a return to the original parcel’s sender address, as that address may belong to a logistics facility that cannot receive customer returns.

22.2 International Return Costs

Where VALKORED is legally responsible for return costs, we will meet that obligation regardless of whether an overseas supplier fulfilled the purchase.

For voluntary change-of-mind returns, any customer-paid international shipping costs must be clearly disclosed and legally permitted.

For UK statutory cancellation rights, return-cost responsibilities will be determined according to the relevant pre-contract disclosures and applicable legislation.

22.3 Supplier Disputes

If a supplier disputes a product issue, VALKORED will assess the customer’s claim independently according to the applicable consumer law.

Customers will not be required to resolve internal supplier disputes before receiving a remedy to which they are legally entitled.

23. RETURN SHIPPING COSTS

Return shipping responsibilities depend on the reason for return and the applicable law.

23.1 Faulty or Non-Conforming Goods

Where legislation requires VALKORED to bear reasonable return costs, we will do so.

For qualifying Australian consumer guarantee claims, reasonable return costs paid by the customer will be reimbursed when the relevant product problem is confirmed.

For large, heavy or difficult-to-remove faulty goods, we will arrange or pay for collection where legally required.

For qualifying UK statutory remedies relating to faulty goods, we will bear reasonable return costs as required by law.

23.2 Voluntary Change-of-Mind Returns

For voluntary change-of-mind returns, the customer may be responsible for postage, subject to the published offer and applicable law.

The precise arrangement will be confirmed before publication.

23.3 UK Statutory Cancellations

Direct return costs for an eligible UK statutory change-of-mind cancellation may be payable by the customer only where permitted and properly disclosed.

23.4 Return Labels

Where appropriate, we may provide a prepaid return label or arrange collection.

The availability of return labels depends on the shipping provider, destination and applicable obligation.

23.5 Unauthorised or Unnecessary Return Costs

Customers should use reasonable care when arranging returns.

Where possible, contact our support team before purchasing expensive international postage.

However, this recommendation does not restrict a customer’s statutory rights or impose an authorisation requirement where the law does not permit one.

24. PACKAGING RETURNED PRODUCTS

Customers returning products should take reasonable steps to package them securely for transportation.

Where practical, we recommend:

• Using protective packaging.
• Including relevant return identification.
• Protecting fragile components.
• Following transport safety instructions.
• Retaining proof of shipment.
• Using an appropriate tracked service where advisable.

For voluntary change-of-mind returns, original packaging, labels or tags may be required where those conditions have been clearly disclosed and are legally permitted.

For statutory claims concerning faulty or defective goods, original packaging is not a universal prerequisite for a remedy.

Eligible UK customers exercising statutory cancellation rights may inspect goods to the extent permitted by law without automatically losing those rights.

Any lawful deduction for excessive handling will be assessed according to the applicable statutory rules.

25. RETURN ASSESSMENT AND INSPECTION

We may inspect returned goods or review relevant evidence to determine:

• Whether the correct item has been returned.
• Whether a reported defect is present.
• Whether the item matches the relevant order.
• Whether the applicable return conditions have been met.
• Whether a statutory or voluntary remedy applies.

Assessments will be conducted reasonably and in accordance with applicable law.

Where a product is found to have a genuine problem covered by consumer protection legislation, an appropriate remedy will be provided.

Where the evidence is unclear, we may request additional relevant information.

For Australian consumer guarantee claims, if an inspection finds no defect, any proposed assessment or collection charges will be subject to applicable legal requirements, including advance disclosure where required.

An inspection process will not be used to unnecessarily delay a legally required refund or frustrate a statutory cancellation right.

26. REFUND METHODS

Refunds will ordinarily be issued through the original payment method where practicable and required by law.

For example:

• Card payments may be refunded to the original card account.
• Eligible digital wallet payments may be refunded through the original payment provider.
• Other transactions may be refunded using an appropriate method consistent with the payment arrangement and applicable legislation.

Where the original payment method is unavailable, we may contact the customer to arrange another lawful refund method.

We may undertake reasonable security verification before issuing a refund.

We will not request complete payment card security information by ordinary email.

Store credit, vouchers or loyalty points will not be substituted for a monetary refund where applicable law requires a monetary refund, unless the customer voluntarily agrees and the law permits that arrangement.

27. REFUND PROCESSING TIMES

We aim to process approved refunds promptly.

Administrative processing periods may depend on the payment provider and relevant banking systems.

VALKORED Internal Refund Processing Target: 3-5 BUSINESS DAYS

After the refund has been initiated, the customer’s financial institution may require additional time to reflect the transaction in their account.

However, internal processing estimates and third-party banking procedures do not override statutory refund deadlines.

For qualifying UK statutory cancellations, we will comply with the applicable 14-day reimbursement rules.

For qualifying US online orders subject to federal delayed-shipment requirements, we will comply with the applicable prompt-refund rules.

For Australian customers, refunds will be provided within the timeframe required by the applicable consumer law and circumstances.

Customers may contact support@valkored.com if an expected refund has not appeared.

28. ORIGINAL DELIVERY CHARGES

Whether original delivery charges are refundable depends on the legal reason for the return and applicable legislation.

For example:

Faulty or Incorrect Goods

Where the customer is entitled to recover relevant delivery charges or other reasonable costs, VALKORED will meet that obligation.

UK Statutory Cancellation

Where a qualifying cancellation applies to the full order, reimbursement generally includes the cost of the least expensive standard delivery method offered, subject to applicable rules.

Voluntary Change-of-Mind Returns

Original shipping charges may be non-refundable where such a condition was properly disclosed and is legally permitted.

Partial Order Returns

Where only some items are returned, any required shipping refund will be calculated according to the circumstances and relevant law.

We will not use general non-refundable shipping statements to deny refunds required by consumer legislation.

29. CUSTOMS DUTIES AND IMPORT TAXES ON RETURNS

International orders may involve customs duties, import taxes or other government charges.

The treatment of those charges following a return or cancellation depends on:

• The destination country.
• The nature of the transaction.
• The relevant tax legislation.
• Whether charges were collected by VALKORED or another party.
• Applicable import refund or adjustment arrangements.

Where VALKORED is legally required to refund a collected tax or charge, we will comply.

Where charges were paid directly to a government agency or an independent customs intermediary, a separate refund or adjustment process may apply.

Customers may contact VALKORED for information relevant to their purchase.

We will not promise reimbursement of independent government charges unless required by law or expressly agreed.

30. SALE ITEMS, CLEARANCE PRODUCTS AND PROMOTIONS

Products purchased during promotions, seasonal sales or clearance events remain subject to mandatory consumer guarantees and statutory rights.

A discount does not automatically mean a product is ineligible for a legally required repair, replacement or refund.

Where a particular defect has been specifically and clearly disclosed before sale, that disclosure may affect the customer’s rights concerning the disclosed defect.

However, other consumer guarantees remain applicable.

For purely voluntary change-of-mind returns, some promotional items may be subject to additional disclosed conditions.

Any such conditions must be lawful, transparent and consistent with the promotion offered.

We will not rely on a general “final sale” statement to deny mandatory consumer remedies.

Where refunds affect promotional bundles or discounts, calculations will be made fairly and consistently with the original promotion and applicable law.

31. GIFT PURCHASES AND GIFT CARDS

Customers purchasing products as gifts may request assistance with returns or exchanges.

We may need to verify the original purchase before arranging a refund or exchange.

Refunds for gift purchases will ordinarily be made through the original payment arrangement, unless another lawful method is agreed.

Where gift cards are introduced, their separate terms will explain the applicable redemption, expiry and refund arrangements.

Gift card terms will comply with the consumer protection legislation applicable to their sale and use.

Gift cards do not remove consumer rights relating to faulty physical products purchased with them.

32. WARRANTIES AND MANUFACTURER GUARANTEES

Certain products may include a manufacturer’s express warranty or another additional warranty arrangement.

These warranties may provide benefits beyond statutory consumer guarantees.

Warranty conditions, where applicable, may specify the covered product, duration, claim process and exclusions.

Customers should retain relevant purchase information.

However, statutory consumer rights do not automatically expire when a manufacturer’s voluntary warranty ends.

VALKORED will not require customers to contact a manufacturer as the only avenue for obtaining a remedy that the retailer is legally required to provide.

Where a manufacturer’s repair service is involved, we may coordinate appropriate assistance.

Any warranty documentation provided by VALKORED will comply with applicable mandatory disclosures.

33. MISUSE, ACCIDENTAL DAMAGE AND NORMAL WEAR

Consumer guarantees and warranties do not necessarily cover every form of damage occurring after purchase.

Relevant circumstances may include:

• Damage caused by misuse.
• Use contrary to reasonable safety instructions.
• Accidental damage after lawful delivery.
• Unauthorised alterations that caused the problem.
• Normal wear consistent with the nature and expected durability of the product.
• Problems that were clearly disclosed before purchase.

However, we will not automatically reject a claim merely because a product has been used.

The existence of ordinary use, reasonable wear or prior repair does not by itself determine whether statutory rights apply.

Each claim will be considered according to the evidence and applicable law.

34. PREVENTION OF FRAUDULENT RETURNS

VALKORED may undertake proportionate checks to protect customers and the business against fraudulent transactions and return abuse.

Examples of potentially fraudulent activity include:

• Knowingly returning a different product.
• Falsifying purchase information.
• Submitting deliberately misleading evidence.
• Repeatedly seeking duplicate refunds for the same transaction.
• Unauthorised use of another person’s purchase details.

Where reasonable grounds exist, we may investigate such activity.

We will handle customer information in accordance with our Privacy Policy and applicable law.

Fraud prevention measures will not be used to discourage legitimate complaints or interfere with lawful consumer rights.

Customers making genuine returns and statutory claims will be treated fairly.

35. CUSTOMER SERVICE AND COMPLAINT RESOLUTION

We aim to provide respectful, professional and responsive customer service.

If you are dissatisfied with the handling of a return, refund or exchange request, please contact:

Customer Service: cs@valkored.com

General Enquiries: info@valkored.com

Please include the relevant order number, previous correspondence and a description of your concern.

We will review the matter and respond in accordance with applicable legal requirements.

Customers may also exercise any right to contact an appropriate consumer protection authority, payment provider, regulator or court.

Nothing in this policy prevents customers from accessing lawful complaint or dispute resolution procedures.

36. REGIONAL CONSUMER PROTECTION AUTHORITIES

Customers seeking general information about consumer rights may consult the appropriate public authority.

Australia

Australian Competition and Consumer Commission (ACCC)
Website: https://www.accc.gov.au

United Kingdom

UK Government Consumer Rights Information
Website: https://www.gov.uk/consumer-protection-rights

United States

Federal Trade Commission (FTC)
Website: https://www.ftc.gov

Customers may also have access to relevant state, territory or local consumer protection agencies.

These organisations operate independently of VALKORED.

37. CHANGES TO THIS POLICY

VALKORED may update this Returns, Refunds & Exchanges Policy from time to time to reflect changes in business operations, customer service arrangements, legal obligations or product offerings.

Any updated policy will be published on our website with a revised date.

Changes will ordinarily apply prospectively.

We will not retrospectively remove existing statutory rights or improperly alter the contractual return benefits applicable to an existing purchase.

Where legally required, we will provide appropriate notice of material changes.

Customers are encouraged to review the relevant policies before making purchases.

38. OUR COMMITMENT TO FAIR RETURNS

At VALKORED, we believe that customer satisfaction is built not only through the products we offer but also through the way we respond when something does not go as expected.

We aim to make returns, refunds and exchanges understandable, fair and straightforward.

Whether you are purchasing fashion, technology, home essentials, beauty products or everyday accessories, we want you to feel confident that your concerns will be handled with care and professionalism.

We recognise that our international retail operations may involve suppliers, manufacturers and delivery partners in different countries.

Nevertheless, we remain committed to fulfilling the responsibilities we owe to customers under our contracts and applicable consumer protection laws.

We value long-term customer relationships over short-term transactions and seek to continually improve our shopping experience.

VALKORED — Everyday, Elevated.

39. UNITED KINGDOM MODEL CANCELLATION FORM

This form may be used by eligible UK customers wishing to exercise their statutory right to cancel a qualifying online purchase.

Using this form is optional. Customers may instead communicate a clear cancellation statement by email.

To: VALKORED

Email: support@valkored.com

Legal Business Name: VALKORED

Postal Address: 81 PARCEL LOCKER, AVELEY 6069

I/we hereby give notice that I/we cancel my/our contract for the sale of the following goods:

Product(s): ______

Order Number: ____

Ordered On: ______

Received On: _____

Customer Name: _________

Customer Address: ______

Email Address: _________

Signature: ______ (Required only if submitting this form on paper)

Date: _____

Please note that statutory cancellation rights are subject to the applicable legal requirements and exceptions.

This form does not replace rights relating to faulty, unsafe or misdescribed products.

40. CONTACT VALKORED

If you require assistance with a return, refund, exchange, product concern or existing order, please contact us.

VALKORED — Everyday, Elevated.

Website: https://valkored.com

General Enquiries: info@valkored.com

Customer Support: support@valkored.com

Customer Service: cs@valkored.com

Business Location: Western Australia, Australia

Business Postal Address: 81 PARCEL LOCKER, AVELEY 6069

Official Returns Address: 81 PARCEL LOCKER, AVELEY 6069

We welcome your enquiries and are committed to providing fair, transparent and professional assistance.

© 2026 VALKORED. All Rights Reserved.

Everyday, Elevated.