Everyday, Elevated.
Official Website: https://valkored.com
Last Updated: 16 October 2026
Effective Date: 16 October 2026
1. WELCOME TO VALKORED
At VALKORED, we believe exceptional customer service is an essential part of an outstanding shopping experience.
Whether you have a question about a product, need assistance with an order, wish to request a return or simply want to learn more about our business, we welcome your enquiry.
Our goal is to make every interaction with VALKORED professional, straightforward, transparent and respectful.
VALKORED is an international online retail department store offering products across home and living, fashion, beauty, technology, accessories, intimate apparel, gardening, outdoor essentials and everyday lifestyle categories.
Our principal customer markets are Australia, the United Kingdom and the United States.
We aim to provide clear product information, convenient shopping, secure payment options where enabled, reliable communication and responsive customer service.
This page explains how to contact VALKORED, obtain assistance with a purchase, exercise applicable consumer rights and access important information about our business.
VALKORED — Everyday, Elevated.
2. OFFICIAL VALKORED CONTACT INFORMATION
You can contact VALKORED using the following official email addresses.
| Department | Email Address |
|---|---|
| General Enquiries | info@valkored.com |
| Order & Customer Support | support@valkored.com |
| Customer Service & Complaints | cs@valkored.com |
| Privacy & Data Protection | info@valkored.com |
| Product Safety & Warranty Assistance | support@valkored.com |
| Business & Partnership Enquiries | info@valkored.com |
Official Website: https://valkored.com
Please choose the email address most relevant to your enquiry.
Providing an existing order number, where applicable, helps us identify the purchase and respond more efficiently.
3. GENERAL ENQUIRIES
Email: info@valkored.com
Our general enquiries address is the main contact point for questions about VALKORED and our business.
You may use this address for:
- General information about VALKORED.
- Questions about our business and services.
- Corporate or commercial enquiries.
- Supplier and manufacturer enquiries.
- Potential business partnerships.
- Marketing and collaboration enquiries.
- Privacy and information-handling questions.
- General website enquiries.
- Matters that do not concern an existing customer order.
Please provide a clear subject line and a brief explanation of your enquiry.
Where your request concerns an existing order, we recommend contacting support@valkored.com instead.
4. CUSTOMER SUPPORT
Email: support@valkored.com
Our customer support contact is intended to assist customers before, during and after their purchases.
Contact this address for:
- Product enquiries.
- Order confirmations.
- Order status updates.
- Shipping and delivery questions.
- Tracking information.
- Incorrect delivery details.
- Requests to modify an order.
- Order cancellation requests.
- Returns and exchanges.
- Refund enquiries.
- Incorrect or missing products.
- Damaged or defective products.
- Warranty and consumer guarantee claims.
- Payment and billing enquiries.
- Account-related assistance.
Suggested Email Subject: Order Assistance — #[Your Order Number]
When contacting customer support, please include your order number if you have already made a purchase.
For questions about a product you have not yet purchased, include the product name or relevant product page link.
5. CUSTOMER SERVICE AND COMPLAINTS
Email: cs@valkored.com
Our dedicated customer service email is available as an additional contact channel for customer service matters and the escalation of unresolved concerns.
You may use this address to:
- Request further review of a customer service issue.
- Raise a complaint about an order.
- Seek clarification about a return or refund decision.
- Report difficulties obtaining assistance.
- Provide feedback about your shopping experience.
- Report a concern about information provided on our website.
- Raise an unresolved product or delivery issue.
- Request escalation of a previous enquiry.
Suggested Email Subject: Customer Service Complaint — #[Your Order Number]
If you have previously contacted support@valkored.com, please include the relevant earlier correspondence where possible.
We aim to assess complaints fairly and provide appropriate information about the available resolution options.
Nothing in our customer service process prevents you from exercising statutory consumer rights or accessing external complaint procedures.
6. BUSINESS IDENTIFICATION AND LEGAL INFORMATION
VALKORED operates as an online retail brand.
The following information identifies the business responsible for operating the website and supplying products purchased directly through it.
Trading Name: VALKORED
Legal Business Name: VALKORED
Business Structure: ONLINE STORE
Australian Business Number (ABN): Not applicable
Australian Company Number (ACN): Not applicable
Business Registration Jurisdiction: Australia
Principal Business Location: Western Australia, Australia
Geographical Business Address: Perth, WA, Australia. 6000
Business Correspondence Address: 81 PARCEL LOCKER, AVELEY 6069
Official Website: https://valkored.com
Official Customer Contact Emails:
Customer Contact Telephone Number: Not offered. Please contact us by email.
UK VAT Registration Number: Not applicable
Other Relevant Business Registration Details: None
VALKORED will provide the business identity, address and registration information required by the laws applicable to its operations and customer transactions.
Where the trading brand and contractual legal seller have different names, the legal seller will be clearly identified.
7. OUR BUSINESS LOCATION
VALKORED is based in Western Australia, Australia.
We operate as an online retail business serving customers across our supported international markets.
Our products may be sourced or dispatched through domestic and international suppliers, warehouses and fulfilment partners.
The location of VALKORED’s business does not necessarily indicate the manufacturing origin or dispatch location of a purchased product.
Where product origin, dispatch location or other fulfilment information is material to a purchase or must legally be disclosed, we aim to provide appropriate information.
Physical Business Address: Perth, WA, Australia. 6000
Correspondence Address: 81 PARCEL LOCKER, AVELEY 6069
Our business contact address should not be treated as an authorised product return destination unless specifically identified for that purpose.
8. CUSTOMER SERVICE HOURS
We aim to provide accessible customer support for shoppers in Australia, the United Kingdom and the United States.
As our customer markets span multiple time zones, response times may differ depending on the time an enquiry is received.
Standard Customer Service Days: MONDAY TO FRIDAY
Standard Customer Service Hours: 9AM TO 5PM AWST
Business Time Zone: Australian Western Standard Time (AWST, UTC+8)
Public Holiday Arrangements: Replies resume the next day.
Customers may send enquiries by email outside operating hours.
Messages received outside the applicable support period may be reviewed when service resumes.
We do not represent email assistance as a guaranteed round-the-clock service unless that capability has been separately established.
9. CUSTOMER SERVICE RESPONSE TIMES
We aim to respond to customer enquiries as promptly as reasonably possible.
General Enquiry Response Target: 1-2 days responses.
Order Support Response Target: 1 - 2 DAYS
Complaint Acknowledgement Target: Same day where possible. Otherwise 1-2 days at most.
Some matters may require additional investigation, particularly where overseas suppliers, delivery providers, payment processors or customs authorities are involved.
Where an issue requires additional time, we aim to explain the relevant next steps and provide updates where appropriate.
Our internal response targets do not replace or extend any statutory deadline for refunds, cancellation requests, privacy rights or other legally protected matters.
A customer exercising a statutory right is not required to wait for an internal response where the applicable law makes the exercise of that right effective upon sending an appropriate notice.
10. SHOPPING WITH VALKORED
Customers can explore our product catalogue at:
Our product range may include:
- Home and living essentials.
- Kitchen and dining products.
- Bedroom and bathroom accessories.
- Furniture and home décor.
- Fashion and clothing.
- Beauty and personal care products.
- Technology and electronics.
- Phone and wearable accessories.
- Gardening and outdoor products.
- Everyday lifestyle essentials.
Products, availability and delivery options may vary by destination.
Where a product is available for purchase, relevant descriptions, variations, prices and other material purchasing information should be provided before the order is completed.
Customers who need clarification before purchasing may contact support@valkored.com.
11. ORDER CONFIRMATIONS
After successfully submitting an order through an operational checkout, customers will ordinarily receive an order acknowledgement or confirmation at the email address provided.
Depending on the transaction stage and checkout configuration, communications may include:
- Order number.
- Purchased products.
- Selected product variations.
- Payment amount and currency.
- Order status.
- Billing and delivery information.
- Shipping information, where available.
If you believe an order was placed but have not received the expected email, please check your spam or junk folder.
You may then contact support@valkored.com for assistance.
Please avoid submitting repeated payments if you are unsure whether a transaction was successfully completed.
Our team can help investigate relevant order and payment records.
12. ORDER TRACKING
Customers may receive shipment tracking information when the relevant parcel has been dispatched and tracking is available.
Depending on the fulfilment arrangement, tracking information may be provided through:
- A shipping confirmation email.
- A customer account, where enabled.
- A dedicated order-tracking page, where operational.
- The relevant shipping provider’s tracking service.
VALKORED Order Tracking Page: valkored.com/track-order
Some international shipments may involve multiple carriers or changes in tracking visibility.
A tracking number may also take time to become active after it has been issued.
If your tracking information is unavailable, inaccurate or has not changed within an unexpected period, contact:
Please include your order number and available tracking reference.
13. SHIPPING AND DELIVERY ENQUIRIES
VALKORED serves supported destinations in Australia, the United Kingdom and the United States.
Delivery arrangements depend on the product, destination, carrier and fulfilment location.
Customers may contact support@valkored.com for assistance with:
- Available delivery destinations.
- Shipping charges.
- Processing and dispatch information.
- Estimated delivery timeframes.
- Tracking enquiries.
- Delayed parcels.
- Missing shipments.
- Incorrect delivery addresses.
- Separate shipments.
- Customs-related delivery difficulties.
Where products are supplied through international fulfilment partners, additional shipping and customs processes may apply.
Please review our Shipping & Delivery Policy and International Shopping & Customs Policy for further information.
We aim to provide delivery information consistent with the actual fulfilment arrangements and applicable consumer protection requirements.
14. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, please contact us as soon as possible.
Email: support@valkored.com
Suggested Subject: Order Cancellation or Modification — #[Order Number]
Common requests include:
- Cancelling an order.
- Correcting a delivery address.
- Changing a product size.
- Selecting a different colour.
- Correcting a product variation.
- Adjusting quantities.
- Removing an item from an order.
The availability of voluntary modifications depends on the purchase agreement and the order’s actual processing or dispatch status.
Customers retain any applicable statutory cancellation rights.
For example, eligible UK customers may have rights to cancel qualifying distance-sales purchases without giving a reason, including during the applicable period after delivery.
Please refer to our Order Cancellation Policy for further details.
15. RETURNS, REFUNDS AND EXCHANGES
If you wish to return a product, request a refund or arrange an exchange, please contact:
Suggested Subject: Return or Refund Request — #[Order Number]
Your enquiry should include:
- Order number.
- Product concerned.
- Reason for the request.
- Relevant product details.
- Photographs or supporting information, where reasonably available.
We will assess requests according to the applicable purchase terms and consumer protection legislation.
Customers may have statutory rights where goods are faulty, unsafe, materially misdescribed, incorrectly supplied or otherwise fail relevant legal requirements.
Additional voluntary change-of-mind return conditions may apply where expressly offered.
Return Address: 81 PARCEL LOCKER, AVELEY 6069
Please do not automatically send goods to VALKORED’s business correspondence address or the sender address printed on an international parcel.
The correct return destination may differ from those addresses.
Contacting us for return instructions does not restrict a legally protected right to cancel or reject goods.
Our Returns, Refunds & Exchanges Policy contains further information.
16. WARRANTY AND CONSUMER GUARANTEE ASSISTANCE
Customers who experience a problem with a purchased product may contact VALKORED for assistance.
Email: support@valkored.com
Suggested Subject: Warranty or Product Defect — #[Order Number]
Examples of matters we can help investigate include:
- Manufacturing defects.
- Products that stop working unexpectedly.
- Incorrect specifications.
- Products materially different from their descriptions.
- Missing components.
- Safety concerns.
- Manufacturer warranty enquiries.
- Repair or replacement requests.
Statutory consumer rights are separate from additional manufacturer or voluntary warranties.
VALKORED will not automatically require customers to resolve matters with an overseas manufacturer where the retailer is legally responsible for providing a remedy.
Further details are available in our Consumer Guarantees & Warranty Policy.
17. PRODUCT SAFETY AND RECALL ENQUIRIES
Customer safety is an important responsibility.
If you believe a product purchased through VALKORED is unsafe or presents a significant hazard, please stop using the product where appropriate and contact us.
Email: support@valkored.com
Suggested Subject: URGENT — Product Safety Concern
Where reasonably available, please include:
- Product name.
- Order number.
- Product model.
- Relevant batch or serial number.
- Description of the concern.
- Photographs, where safe and practical.
- Information about any related incident.
Do not continue using electrical products, batteries, tools or other goods that appear to present an immediate safety risk.
If an incident has caused a serious injury or an immediate danger exists, seek appropriate emergency or medical assistance.
We will assess product safety notifications and take the actions required by applicable law.
Where a recall or safety alert affects customers, we aim to provide appropriate information and instructions.
Product Safety and Recall Procedure: Contact us for more information in such an event.
18. PAYMENT AND BILLING SUPPORT
Customers experiencing payment or billing difficulties may contact:
Suggested Subject: Payment Enquiry — #[Order Number]
We may assist with:
- Failed payments.
- Duplicate transactions.
- Unclear payment status.
- Incorrect charges.
- Refund enquiries.
- Transaction references.
- Payment method availability.
- Currency-related concerns.
- Relevant invoice or receipt requests.
The payment methods available on valkored.com are determined by the services actually activated at checkout.
We will not represent payment gateways, digital wallets or financing services as operational unless they have been enabled.
Customers should review the final amount and transaction currency before authorising payment.
For security reasons, please do not email complete card numbers, card security codes, banking passwords or other sensitive payment credentials.
If you believe a payment was unauthorised, contact your financial institution promptly.
Our Payment, Pricing & Currency Policy explains the relevant procedures in greater detail.
19. CUSTOMER ACCOUNT ASSISTANCE
Where customer accounts are available, customers may contact support@valkored.com for assistance with:
- Account access.
- Login difficulties.
- Password reset problems.
- Account information.
- Order history enquiries.
- Incorrect account details.
- Suspicious account activity.
- Account closure requests.
Customers should not disclose account passwords through email.
We may request reasonable information to verify the identity or authority of a person seeking access to an account.
Such verification will be limited to information appropriate for the request.
Customers seeking deletion or correction of personal information may also contact our privacy enquiries address.
20. PRIVACY AND DATA PROTECTION ENQUIRIES
VALKORED recognises the importance of protecting customer information.
For questions or requests concerning personal information, please contact:
Privacy Email: info@valkored.com
Suggested Subject: Privacy Request
Privacy enquiries may include:
- Requests to access personal information.
- Correction of inaccurate information.
- Requests for deletion where applicable.
- Marketing communication preferences.
- Questions about data retention.
- Questions about cookies and tracking.
- Concerns about unauthorised disclosure.
- Requests to exercise other applicable privacy rights.
- Data protection complaints.
The available rights depend on the customer’s location and applicable law.
Where identity verification is necessary, we may request reasonable supporting information.
We will process privacy requests within applicable legal timeframes.
Our Privacy Policy and Cookie Policy explain our information-handling practices and relevant customer rights.
Privacy Officer or Responsible Contact: Privacy Desk
UK Data Protection Representative: Contact us at any time. Our customer service experts will respond to you appropriately.
21. MARKETING COMMUNICATIONS
VALKORED may offer customers the opportunity to receive newsletters, new product announcements, promotional offers or other marketing communications.
Such communications will be sent in accordance with applicable marketing and privacy laws.
Where marketing consent is required, we will obtain it through the relevant process.
Customers may unsubscribe using the mechanism provided in eligible promotional emails.
Marketing preference enquiries may also be directed to:
Unsubscribing from promotional communications does not necessarily stop essential messages relating to an existing order, transaction, refund or account security matter.
We will respect applicable customer choices and legally required marketing restrictions.
22. INTERNATIONAL CUSTOMER SERVICE
VALKORED serves an international customer base.
Customers in Australia, the United Kingdom and the United States can use the same official contact channels.
Australia
Website: https://valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
General Enquiries: info@valkored.com
Australian customers retain any consumer rights provided by the Australian Consumer Law.
United Kingdom
Website: https://valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
General Enquiries: info@valkored.com
UK customers retain applicable statutory rights concerning online purchases, cancellation, delivery, product quality and other protected matters.
The geographical business address and any additional contact information required by applicable UK law will be provided as part of our business disclosures.
United States
Website: https://valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
General Enquiries: info@valkored.com
US customers retain applicable federal and state consumer protection rights.
Regional Support Arrangements
Customer service is coordinated through VALKORED’s published contact channels.
The availability of separate regional telephone lines, offices or local customer service facilities should not be assumed unless expressly confirmed.
Additional Regional Contact Details: None
23. INTERNATIONAL SUPPLIERS AND FULFILMENT PARTNERS
Some VALKORED products may be sourced or fulfilled through authorised third-party manufacturers, distributors, wholesalers and logistics providers.
These arrangements may involve suppliers located outside the customer’s country.
If you experience an issue with a product purchased directly from valkored.com, please contact VALKORED.
Customer Support: support@valkored.com
We may communicate with the relevant supplier or delivery provider when investigating your enquiry.
Customers are not required to negotiate independently with a supplier to obtain statutory remedies for which VALKORED is legally responsible.
Where relevant, we will provide available information concerning overseas dispatch, shipping arrangements, return procedures and customs responsibilities.
24. BUSINESS AND SUPPLIER ENQUIRIES
VALKORED welcomes appropriate business enquiries concerning products, supply relationships and potential commercial opportunities.
Email: info@valkored.com
Suggested Subject: Business Partnership Enquiry
Enquiries may concern:
- Product sourcing.
- Wholesale supply.
- Manufacturing relationships.
- Distribution opportunities.
- Commercial collaborations.
- Product catalogue enquiries.
- Professional service proposals.
- Other legitimate business matters.
Please provide the name of your organisation, the nature of the enquiry and relevant contact information.
Submission of an enquiry does not establish a commercial agreement or guarantee a business relationship.
Any partnership is subject to appropriate assessment and written agreement where required.
25. WEBSITE ACCESSIBILITY AND TECHNICAL SUPPORT
We aim to make our online shopping experience accessible and usable across supported devices and browsers.
If you experience difficulties accessing a product page, navigating the website, using a checkout feature or viewing important customer information, please contact us.
Email: support@valkored.com
Suggested Subject: Website Accessibility or Technical Issue
Where practical, please describe:
- The page or feature affected.
- The device or browser being used.
- The difficulty encountered.
- Any relevant error message.
- The assistance you require.
You are not required to provide technical details that you do not know.
We will review accessibility and technical concerns and take appropriate action.
Accessibility Statement: Not yet published
We do not claim that the website has achieved a particular accessibility certification unless that status has been independently established.
26. ONLINE CONTACT FORMS
Where enabled, VALKORED may provide a website contact form as an alternative to direct email.
Such forms may request information reasonably necessary to respond to the customer’s enquiry.
This may include:
- Name.
- Email address.
- Enquiry category.
- Order number, where relevant.
- Message.
- Relevant supporting information.
Information submitted through a contact form will be handled in accordance with our Privacy Policy.
Contact forms should be protected by appropriate technical and administrative security measures.
VALKORED Contact Form: valkored.com/contact
Submitting a contact form does not automatically guarantee that an order has been cancelled or a refund has been approved.
However, any statutory notice or request submitted through an appropriate accepted channel will be handled according to applicable law.
27. HOW TO WRITE TO US ABOUT AN ORDER
To help us respond efficiently, customers contacting VALKORED about an existing purchase should include the relevant order details.
A useful message may include:
Subject: Order Enquiry — #[Order Number]
Order Number: [Your Order Number]
Full Name: [Name Used During Checkout]
Email Address: [Email Used for the Order]
Nature of Enquiry: [Brief Description]
Requested Assistance: [What You Would Like Us to Review or Resolve]
Please avoid including unnecessary personal or financial information.
Where supporting evidence is relevant, such as a photograph of a damaged product, you may provide it through an appropriate contact channel.
Customers should retain copies of important correspondence and transaction records.
28. OFFICIAL COMMUNICATIONS AND ONLINE SECURITY
Customers should remain alert to fraudulent emails, impersonation attempts and suspicious payment requests.
Our official website is:
The official contact addresses identified on this page are:
An email displaying a familiar sender name or address is not conclusive proof of authenticity, as electronic communications can be impersonated.
If you receive a suspicious message claiming to represent VALKORED, do not provide passwords, card security codes or other sensitive information.
Instead, visit our website by entering the address directly into your browser and contact us through our published details.
We will not ask customers to disclose complete payment card security information or account passwords through ordinary email.
Customers who suspect payment fraud should also contact their bank or payment provider promptly.
29. CUSTOMER COMPLAINT RESOLUTION
We recognise that customers may occasionally be dissatisfied with a product, service or transaction.
We aim to consider complaints fairly and provide an appropriate response.
Step 1 — Contact Customer Support
Send your enquiry to:
Explain the concern and provide the order number where applicable.
Step 2 — Request Customer Service Review
If the matter remains unresolved, contact:
Please include any relevant earlier correspondence and explain the outcome you are seeking.
Step 3 — Further Review
Where appropriate, the matter may be reviewed in light of the available evidence, applicable purchase agreement and consumer protection legislation.
Step 4 — External Rights
Customers retain their rights to contact competent consumer protection authorities, regulators, courts or payment providers where applicable.
Our internal complaint process is intended to help resolve concerns, not prevent customers from exercising legally protected remedies.
30. AUSTRALIAN CONSUMER INFORMATION
Australian customers may have rights under the Australian Consumer Law.
These protections can include consumer guarantees relating to product quality, fitness for purpose and correspondence with descriptions.
Where goods have a qualifying major failure, consumers may generally choose an available statutory refund or replacement.
VALKORED will assess relevant complaints under applicable consumer law.
Customers may seek independent guidance through:
Australian Competition and Consumer Commission (ACCC)
Website: https://www.accc.gov.au
Consumer Protection Western Australia
Website: https://www.consumerprotection.wa.gov.au
These authorities operate independently of VALKORED.
Customers do not need to surrender their statutory rights to use our internal support procedures.
31. UNITED KINGDOM CONSUMER INFORMATION
UK customers may be protected by applicable consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
These laws may provide rights relating to:
- Accurate product descriptions.
- Satisfactory product quality.
- Delivery obligations.
- Statutory cancellation.
- Repairs and replacements.
- Refunds.
- Clear pre-contract business information.
VALKORED will provide the legally required business identity and contact information and comply with applicable obligations relating to online transactions.
For independent consumer information, customers may visit:
UK Government Consumer Rights
https://www.gov.uk/consumer-protection-rights
Customers may also have access to other appropriate statutory complaint or enforcement processes.
32. UNITED STATES CONSUMER INFORMATION
US customers may have rights under applicable federal and state consumer protection laws.
These may concern:
- Accurate pricing and product descriptions.
- Online payment practices.
- Shipping commitments.
- Delivery delays.
- Refund obligations.
- Product safety.
- Warranties.
- Payment disputes.
- Privacy rights.
For orders covered by the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, applicable delay and refund requirements must be followed.
Customers may seek independent information through:
Federal Trade Commission (FTC)
https://www.ftc.gov
Relevant state consumer protection agencies may provide additional information or assistance.
VALKORED will not treat its international business location as automatically removing applicable consumer rights.
33. COMMUNICATIONS INVOLVING LEGAL OR REGULATORY MATTERS
Formal legal notices, regulatory communications and matters requiring the identification of the legal seller should be directed to the appropriate legal entity operating VALKORED.
Legal Business Name: VALKORED
Legal or Service Address: Perth, WA, Australia. 6000
General Business Email: info@valkored.com
Where a particular law requires formal service through a specified method or address, that legal procedure will apply.
The general enquiries email does not automatically replace legally required methods of formal service.
Any additional registered-agent, representative or regulatory contact information required for a particular jurisdiction will be provided where applicable.
34. IMPORTANT BUSINESS DISCLOSURES
To maintain transparency, VALKORED aims to publish the business and transaction information required by the laws applicable to its operations.
This may include:
- The registered legal seller’s identity.
- The trading name.
- The business registration number or ABN, where applicable.
- The geographical business address.
- Appropriate contact details.
- Relevant tax registration details.
- The total price payable.
- Available payment methods.
- Delivery arrangements.
- Import-charge responsibilities.
- Cancellation and return conditions.
- Statutory consumer rights.
- Relevant privacy information.
- Other required disclosures.
The availability of information on this page does not replace disclosures that must also appear before purchase, within product information, during checkout, on invoices or in legally required contractual documents.
Where a separate regional registration or representative is legally required, appropriate information will be provided.
We will not advertise an office, warehouse, customer service centre, certification or other facility unless it actually exists and the description is accurate.
35. OUR WEBSITE POLICIES
VALKORED provides customer information through a collection of policies covering the principal aspects of online shopping.
The following documents form part of our customer information framework:
- Terms & Conditions.
- Privacy Policy.
- Shipping & Delivery Policy.
- Returns, Refunds & Exchanges Policy.
- Order Cancellation Policy.
- Cookie Policy.
- Payment, Pricing & Currency Policy.
- International Shopping & Customs Policy.
- Consumer Guarantees & Warranty Policy.
- Contact Us & Business Information.
These policies explain our purchasing procedures, information-handling practices, customer service arrangements and relevant legal responsibilities.
Customers are encouraged to review the policies applicable to their purchase.
Policy Links: Privacy Policy · Terms & Conditions · Returns, Refunds & Exchanges · Order Cancellation Policy · Cookie Policy · Payment, Pricing & Currency · International Shopping & Customs Policy · Consumer Guarantees & Warranty Policy · Contact Us & Business Information · Frequently Asked Questions · Contact Us · About VALKORED
Where a policy provision conflicts with mandatory consumer protection legislation, the applicable law will prevail.
36. OUR APPROACH TO CUSTOMER PRIVACY
Information submitted through our customer service channels may be used to:
- Identify relevant orders.
- Respond to enquiries.
- Investigate complaints.
- Process applicable returns and refunds.
- Coordinate warranty or product safety matters.
- Verify relevant transaction details.
- Comply with applicable legal obligations.
- Maintain appropriate business records.
Information will be handled in accordance with our Privacy Policy and applicable legislation.
Where necessary and lawful, limited relevant information may be shared with payment processors, fulfilment partners, delivery companies or other authorised service providers.
We aim to restrict personal information collection to what is reasonably necessary for the relevant purpose.
Customers should not include highly sensitive information in ordinary correspondence unless it is genuinely necessary.
37. KEEPING CONTACT INFORMATION ACCURATE
VALKORED may update contact details, operating hours, business addresses or customer service arrangements as our operations develop.
Where material changes occur, we aim to update our website promptly.
Customers should consult the current Contact Us page rather than relying on outdated details supplied by unrelated third-party websites.
We will not retrospectively alter contractual or statutory customer rights merely because our business contact arrangements change.
Where legally required, appropriate notices will be provided.
38. OUR CUSTOMER SERVICE COMMITMENT
At VALKORED, we believe that meaningful customer relationships are built through respect, transparency, reliability and responsible service.
Every enquiry represents an opportunity to understand our customers, address a concern or improve the shopping experience.
We recognise that international online retail can involve additional questions about suppliers, delivery arrangements, currencies, product compatibility and legal rights.
Our aim is to make those matters easier to understand through clear information and professional communication.
Whether you are purchasing a household essential, a fashion accessory, a beauty product, a technology item or something for your garden, we want your experience with VALKORED to be positive from beginning to end.
We value our customers and remain committed to improving our products, processes and customer support as the business grows.
VALKORED — Everyday, Elevated.
39. CONTACT VALKORED
We welcome enquiries from customers, suppliers, professional partners and visitors to our website.
For assistance, please use the following official contact details.
VALKORED — Everyday, Elevated.
Official Website: https://valkored.com
General Enquiries: info@valkored.com
Customer Support: support@valkored.com
Customer Service: cs@valkored.com
Privacy Enquiries: info@valkored.com
Order Tracking Assistance: support@valkored.com
Returns & Refunds: support@valkored.com
Warranty & Product Safety: support@valkored.com
Business Partnerships: info@valkored.com
Legal Business Name: VALKORED
Australian Business Number: Not applicable
Business Location: Western Australia, Australia
Geographical Business Address: Perth, WA, Australia. 6000
Correspondence Address: 81 PARCEL LOCKER, AVELEY 6069
Business Telephone: Not offered. Please contact us by email.
Customer Service Hours: MONDAY TO FRIDAY, 9AM TO 5PM AWST
Customer Service Time Zone: Australian Western Standard Time (AWST, UTC+8)
We appreciate your interest in VALKORED and aim to provide clear information, respectful communication and responsible customer support.
Thank you for choosing VALKORED.
© 2026 VALKORED. All Rights Reserved.
Everyday, Elevated.
