Contact Us
Choose what your message is about so it reaches the right team first time. Have your order number handy if it is about an order.
- Support hoursMONDAY TO FRIDAY, 9AM TO 5PM AWST
- Response time1 - 2 DAYS
- We help customers inAustralia · United Kingdom · United States
What can we help with?
Orders & delivery
Order status, tracking, delivery times, a late or missing parcel, or a wrong delivery address.
Read our International shopping & customs policyReturns & refunds
Returning an item, an exchange, or checking on a refund.
Read our Returns policyCancel or change an order
Tell us as soon as possible: it is easiest before your order is dispatched.
UK customers cancelling within 14 days of delivery: say so in your message. No reason is needed.
Read our Cancellation policyFaulty item, warranty or safety
Damaged, faulty, not as described, missing parts, or a product that seems unsafe.
Safety risk? Stop using the item and start your message with URGENT.
Read our Consumer guarantees & warranty policyPayments & billing
Failed or duplicate payments, charges, receipts, currency, or a refund to your card.
Read our Payment policyComplaints & feedback
Not happy with how something was handled, or want to tell us how we did? Our customer service team will review it.
Read our complaint processPrivacy & your data
Access, correct or delete your personal information, marketing emails, or cookies.
Read our Privacy policyOther enquiries
- Website & account helpSigning in, your account, or a page that is not working.support@valkored.com
- General enquiriesQuestions about VALKORED, suppliers and anything else.info@valkored.com
- Legal mattersLegal questions and formal notices.legal@valkored.com
- Marketing & partnershipsCollaborations, wholesale, suppliers and media.marketing@valkored.com
- CareersJobs and working with VALKORED.hr@valkored.com
