International Shopping & Customs Policy

Everyday, Elevated.

Website: https://valkored.com
Last Updated: 16 October 2026
Effective Date: 16 October 2026

1. INTRODUCTION

Welcome to VALKORED.

At VALKORED, we believe that shopping across international borders should be convenient, transparent and supported by reliable customer service.

Our aim is to make a diverse range of products accessible to customers while providing clear information about international shipping, customs procedures, import taxes, delivery responsibilities and applicable consumer rights.

VALKORED is an online retail department store offering products across home and living, fashion, beauty, technology, accessories, intimate apparel, gardening, outdoor essentials and other lifestyle categories.

Our principal customer markets are Australia, the United Kingdom and the United States.

Some products may be supplied through international manufacturers, wholesalers, warehouses, distributors or authorised fulfilment partners.

Consequently, an order may be dispatched from a country different from the customer’s country of residence or VALKORED’s business location.

This International Shopping & Customs Policy explains the arrangements that may apply to such purchases.

It addresses:

International product sourcing and fulfilment.
Cross-border shipping and delivery.
Import duties, customs tariffs and taxes.
Australian GST and customs requirements.
United Kingdom VAT and import procedures.
United States customs duties and tariff requirements.
Customs declarations and documentation.
Delivery restrictions and prohibited goods.
Customs inspections and delays.
Missing, seized or undelivered parcels.
International returns, cancellations and refunds.
Customer service and consumer protection rights.

This policy applies to eligible purchases made directly through https://valkored.com.

It should be read together with our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Returns, Refunds & Exchanges Policy, Order Cancellation Policy and Payment, Pricing & Currency Policy.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, statutory cancellation right, refund entitlement or other legal protection that cannot lawfully be excluded.

Where mandatory legislation provides customers with greater protections than this policy, those protections will prevail.

2. WHO WE ARE

Trading Name: VALKORED

Legal Business Name: VALKORED

Australian Business Number (ABN): Not applicable

Business Location: Western Australia, Australia

Business Postal Address: 81 PARCEL LOCKER, AVELEY 6069

Official Website: https://valkored.com

General Enquiries: info@valkored.com

Customer Support: support@valkored.com

Customer Service: cs@valkored.com

For international shipping, customs or delivery enquiries, please contact:

Email: support@valkored.com

Suggested Subject: International Order Enquiry — Order #[Order Number]

3. OUR INTERNATIONAL SHOPPING COMMITMENT

We recognise that purchasing internationally can introduce additional questions about product origin, delivery times, import charges and local regulations.

We aim to provide a shopping experience built on:

Accurate product information.
Transparent international delivery arrangements.
Clear identification of applicable charges.
Realistic processing and shipping estimates.
Lawful product sourcing.
Appropriate customs documentation.
Responsible handling of international orders.
Timely communication about material delays.
Respect for mandatory consumer rights.
Professional customer support.

We aim to minimise unnecessary complications and help customers understand the purchasing conditions before payment.

We do not intend to use international fulfilment arrangements to avoid responsibilities owed to customers under applicable law.

4. COUNTRIES WE SERVE

VALKORED’s intended customer markets include:

Australia

Eligible addresses throughout Australia, subject to available fulfilment services, product restrictions and relevant laws.

United Kingdom

Eligible addresses in England, Scotland, Wales and Northern Ireland, subject to the relevant shipping, tax and regulatory arrangements.

United States

Eligible addresses within the United States, subject to product eligibility, customs requirements, carrier coverage and applicable laws.

Supported Destinations and Territories: We do not send any orders to PO BOXES, military addresses or offshore locations.

Not every product may be available for delivery to every country.

Country availability shown at checkout does not necessarily mean that every product in the catalogue can lawfully be shipped to that destination.

Where a product is unavailable or restricted, we aim to disclose that information before purchase.

If an order cannot be lawfully fulfilled after acceptance, we will explain the situation and provide the remedies required by applicable law.

5. OUR INTERNATIONAL PRODUCT SOURCING MODEL

VALKORED may source products through authorised third-party suppliers and fulfilment partners.

These may include:

Product manufacturers.
International wholesalers.
Product distributors.
Supplier-operated warehouses.
Independent fulfilment centres.
International logistics companies.
Approved supplier-direct fulfilment services.

Some goods may be held outside the customer’s delivery country when purchased.

An item may therefore be dispatched from an international facility rather than from VALKORED’s business location in Western Australia.

For example, products within the home, fashion, technology or accessories categories may originate from different suppliers or fulfilment centres.

We aim to identify material information about fulfilment arrangements, delivery eligibility and expected delivery timeframes before purchase.

Where VALKORED is the contractual seller, customers purchase from VALKORED rather than entering into a separate retail contract with the supplier.

6. SUPPLIER-DIRECT FULFILMENT

VALKORED may use supplier-direct fulfilment arrangements.

Under this model, VALKORED receives the customer’s order and arranges for an authorised supplier or fulfilment partner to prepare and dispatch the product.

A third party may therefore be responsible for physically packaging or transporting the goods.

These arrangements may involve:

Product availability confirmation.
Supplier order processing.
Packaging.
Export documentation.
Shipping label preparation.
Customs-related documentation.
International transport.
Local delivery.

Supplier-direct fulfilment does not automatically remove VALKORED’s responsibilities as the retailer.

Customers should direct questions about purchases made through valkored.com to VALKORED’s support team.

We will not require customers to independently negotiate with an overseas supplier to receive a remedy that VALKORED is legally responsible for providing.

Authorised Supplier Integration Status: We manage our supply chains.

7. PRODUCT ORIGIN AND DISPATCH LOCATION

The country where a product was manufactured may differ from the country from which it is dispatched.

For example, a product may be manufactured in one country, held in a warehouse in another and delivered to a customer in a third country.

The product’s manufacturing origin, warehouse location and dispatch location are therefore not necessarily identical.

These distinctions may affect:

Applicable customs duties.
Rules of origin.
Import documentation.
Product regulatory compliance.
Delivery estimates.
Shipping availability.
Customs clearance procedures.

We aim to obtain accurate information from suppliers concerning product origin and dispatch arrangements.

Where a product’s country of origin or dispatch location is material to a purchasing decision or legally required to be disclosed, we will provide appropriate information.

We will not knowingly misrepresent the country of origin to obtain a customs exemption or avoid applicable tariffs.

8. INTERNATIONAL SHIPPING METHODS

International orders may be shipped using postal networks, courier services, freight operators or other authorised logistics providers.

The available shipping method depends on:

Product type and dimensions.
Product weight.
Supplier or warehouse location.
Destination country.
Customs requirements.
Carrier eligibility.
Shipping restrictions.
Selected delivery service.

Some products may travel through multiple logistics facilities before reaching the destination country.

Where a parcel is transferred between international and local carriers, tracking references or delivery arrangements may change.

The relevant shipping method and any applicable charge will be communicated before purchase where required.

International Carriers and Shipping Services: We work with leading shipping services to ensure customers get their orders on time.

9. ORDER PROCESSING AND DISPATCH

Order processing begins after the order has been received and relevant verification requirements have been completed.

Processing may include product allocation, supplier confirmation, payment verification, packing and preparation of shipping documents.

The processing period is separate from the transit period.

An item marked as processing has not necessarily been physically handed to a carrier.

Similarly, creating a tracking number does not necessarily mean that the parcel has been dispatched.

Processing estimates should be provided on the relevant product page, at checkout or through other appropriate pre-purchase information.

Standard International Processing Period: 1-3 days

Where product-specific processing periods differ, the relevant information will be communicated to customers.

We will not advertise processing times that lack a reasonable factual basis.

10. INTERNATIONAL DELIVERY ESTIMATES

Delivery estimates depend on the product, supplier, destination, carrier and applicable customs processes.

Factors affecting international transit may include:

Product availability.
Fulfilment origin.
Carrier schedules.
Customs inspections.
Export and import documentation.
Public holidays.
Weather conditions.
Border processing requirements.
Delivery destination.
Other relevant logistical circumstances.

Where a delivery estimate is displayed, we aim to ensure that it reflects the available fulfilment information.

Australia Delivery Estimates: 7-13 days

United Kingdom Delivery Estimates: 7-13 days

United States Delivery Estimates: 7-13 days

Express Shipping Availability: 1-2 days

Estimated delivery periods are not intended to remove statutory rights where goods fail to arrive within an agreed or legally required timeframe.

Material delivery conditions will be communicated before purchase in accordance with applicable law.

11. MULTIPLE PRODUCTS AND SEPARATE SHIPMENTS

An order containing multiple products may be fulfilled through different suppliers or distribution centres.

As a result, items purchased together may arrive in separate parcels.

For example, a customer purchasing household accessories, clothing and a technology product may receive more than one shipment.

Each parcel may have a different:

Dispatch location.
Processing period.
Tracking number.
Carrier.
Customs declaration.
Delivery estimate.

Where applicable, we will provide available tracking information for each shipment.

Separate shipments can also affect how customs authorities assess the value of goods, depending on the applicable rules.

VALKORED and its fulfilment partners will not deliberately misrepresent or artificially divide consignments to evade taxes, duties or customs requirements.

Any additional charges arising from supplier-arranged split shipments will be handled according to the pre-purchase agreement and applicable law.

12. WHAT ARE CUSTOMS DUTIES AND IMPORT TAXES?

International shipments may be subject to customs duties, import taxes, tariffs and other charges imposed by government authorities.

These can include:

Customs Duties

Taxes imposed on qualifying imported goods, often calculated according to product classification, origin and customs value.

Import GST or VAT

Consumption taxes that may apply to goods entering a country or to relevant cross-border retail sales.

Additional Tariffs

Product-specific or country-specific import charges imposed under applicable trade laws.

Customs Processing Charges

Government or authorised customs processing fees where applicable.

Brokerage or Clearance Fees

Charges imposed by a customs broker, courier or logistics service for handling import documentation or clearance.

Other Regulatory Charges

Additional lawful charges that may apply to regulated goods or particular import procedures.

The precise charges depend on the product, destination, applicable laws and agreed shipping arrangement.

Import charges should not be confused with ordinary product prices or shipping fees.

13. WHO IS RESPONSIBLE FOR IMPORT CHARGES?

Responsibility for import duties, taxes and customs charges depends on the agreed delivery arrangement and applicable law.

International shipping commonly distinguishes between duties-paid and duties-unpaid arrangements.

13.1 Delivered Duty Paid (DDP)

Under a properly arranged duties-paid transaction, the seller or another designated responsible party bears the import duties, taxes and related obligations allocated to it under the agreed terms.

Where VALKORED expressly advertises a transaction as duties paid, we will make arrangements consistent with that representation.

Customers should not be unexpectedly required to pay charges that VALKORED has expressly undertaken to cover.

13.2 Delivered at Place (DAP) or Duties-Unpaid Arrangements

Under a properly disclosed arrangement in which the recipient is responsible for certain import charges, the customer may need to pay eligible duties, taxes or clearance charges before receiving the goods.

Such arrangements must be disclosed before purchase where required by law.

The use of a delivery term does not override mandatory consumer protection or tax legislation.

13.3 VALKORED’s Actual Arrangement

International Import Charge Arrangement: Where the price of an item is more than $1,000, the customer is liable and will handle their own customs and import duties on their own when their products arrive to their local port entry. Valkored does not engage in any matters pertaining duties in any country.

We will not impose undisclosed mandatory charges or rely on general customs disclaimers to avoid charges that VALKORED has agreed or is legally required to pay.

14. IMPORTER OF RECORD

The importer of record is the person or entity recognised under the applicable customs arrangements as responsible for relevant import declarations and duties.

Depending on the jurisdiction and transaction structure, the importer may be the retailer, the purchaser, a fulfilment partner or another legally eligible party.

The identity and obligations of the importer of record depend on the applicable customs law and the arrangements made for the shipment.

The destination-country customs authorities may require additional information from the responsible importer.

Importer-of-Record Arrangement — Australia: The customer

Importer-of-Record Arrangement — United Kingdom: The customer.

Importer-of-Record Arrangement — United States: The customer

We aim to ensure these arrangements are established before accepting orders requiring formal import clearance.

15. CLEAR PRICING AND PRE-PURCHASE DISCLOSURES

VALKORED aims to provide customers with clear information about the amount payable for their purchase.

Before customers authorise payment, the relevant checkout should show:

Product prices.
Selected product variations.
Purchase currency.
Applicable taxes collected at checkout.
Shipping charges.
Other compulsory charges that must be included or disclosed.
Any material customs-related responsibility.
Final checkout total.

Where an import charge cannot reasonably be calculated in advance, customers will be provided with the legally required information about the possibility of the charge, who is responsible and how it may arise.

We will not describe an international order as having no additional charges unless that statement is supported by the actual tax, customs and delivery arrangements.

Where the law requires an all-inclusive price, VALKORED will comply with that requirement.

16. AUSTRALIA — INTERNATIONAL IMPORT RULES

Products shipped into Australia are subject to applicable Australian customs, taxation, biosecurity and import requirements.

The Australian Border Force may assess imported goods for duty, tax, customs clearance and prohibited or restricted goods requirements.

Other agencies may also inspect or regulate particular product categories.

Import treatment depends on factors such as:

Customs value.
Product classification.
Country of origin.
Mode of transport.
Importer identity.
Applicable duty concessions or exemptions.
Product-specific rules.

Customers may be asked to provide information reasonably necessary for lawful customs clearance.

VALKORED and its fulfilment partners aim to prepare accurate shipping and customs information.

We will comply with the retailer obligations that apply to Australian consumer transactions.

17. AUSTRALIA — GOODS VALUED AT A$1,000 OR LESS

Under the general Australian low-value import arrangements, qualifying goods with a customs value of A$1,000 or less are generally not subject to customs duty or import taxes collected at the border.

However, GST may apply to the retail sale and be collected at the point of purchase.

The GST treatment depends on the nature of the supply and the business’s applicable registration and collection obligations.

The low-value import arrangements do not mean that every imported product is tax-free.

Certain products and transactions are subject to special rules.

Where VALKORED is required to collect Australian GST, we will apply the appropriate GST treatment.

Australian GST Registration Status: We do not charge GST at this time.

Australian Low-Value Imported Goods GST Configuration: Not applicable

18. AUSTRALIA — GOODS VALUED ABOVE A$1,000

Imported goods with a customs value exceeding A$1,000 generally require a formal import declaration and may be subject to applicable duties, GST and customs processing charges.

The importer may need to complete the appropriate customs documentation before the goods can be released.

The relevant payment responsibility depends on the agreed import arrangement and applicable law.

Where VALKORED has agreed to cover the relevant import charges, we will make appropriate arrangements.

Where the customer is legally and contractually responsible for specified import charges, those responsibilities will be disclosed before purchase as required.

Customers will not be required to pay an undisclosed charge merely because the product was sourced internationally.

The Australian Border Force determines applicable border requirements according to the relevant import rules.

19. AUSTRALIA — BIOSECURITY AND PRODUCT RESTRICTIONS

Australia applies strict biosecurity and import controls to certain goods.

Depending on their nature, products may require inspection, treatment, permits or other approvals.

Potentially affected categories include:

Certain wooden or plant-based products.
Seeds and live plants.
Products containing untreated natural materials.
Certain foods and agricultural products.
Animal-derived materials.
Goods contaminated with soil or organic material.
Other goods regulated under biosecurity legislation.

Additional restrictions may apply to electrical equipment, cosmetics, dangerous goods, weapons and other regulated consumer products.

VALKORED aims to avoid offering goods that cannot lawfully be imported or supplied.

Where a product requires special documentation or approvals, we will assess the applicable requirements before fulfilling an order.

If an order cannot lawfully proceed, we will explain the situation and provide the remedies required by law.

20. UNITED KINGDOM — IMPORTS AND CUSTOMS

International products shipped to the United Kingdom are subject to applicable customs and VAT legislation.

The treatment depends on factors including:

Whether delivery is to Great Britain or Northern Ireland.
Where the goods are located when sold.
Whether the sale is direct or facilitated through a qualifying online marketplace.
The total consignment value.
The type of goods.
Any applicable tax or customs exception.
The identity of the importer.

For customs and VAT purposes, Great Britain consists of England, Scotland and Wales.

Different arrangements may apply to Northern Ireland.

VALKORED will assess the applicable rules according to the actual sale and fulfilment arrangements.

21. UNITED KINGDOM — THE £135 CONSIGNMENT RULE

For qualifying direct sales to consumers in Great Britain involving goods located outside the United Kingdom at the time of sale, consignments with an intrinsic value of £135 or less are generally subject to UK VAT collected and accounted for by the overseas seller at the point of sale.

The £135 threshold generally applies to the value of the entire consignment, rather than to each item individually.

Where a consignment contains multiple goods, their relevant values must be considered together.

Certain transactions, including specified excise goods and qualifying business-to-business arrangements, are subject to different rules.

The applicable VAT rate depends on the goods supplied.

Where these rules apply to VALKORED, we will charge and account for the legally required VAT rather than treating the low-value threshold as a VAT exemption.

UK VAT Registration Status: Not applicable at the moment.

UK VAT Registration Number: Not applicable

UK Low-Value Consignment Tax Configuration: Not applicable at the moment.

22. UNITED KINGDOM — GOODS ABOVE £135

Where the relevant consignment value exceeds £135, normal import VAT and customs rules generally apply.

Depending on the transaction, import VAT, customs duty and relevant clearance charges may be payable.

The responsible party depends on applicable law and the agreed delivery arrangements.

Where the recipient is properly responsible for paying charges before delivery, relevant disclosure requirements must be satisfied.

Where VALKORED or its fulfilment partner has agreed to cover these costs, appropriate arrangements will be made.

We will not automatically require customers to pay charges that VALKORED has already included in the purchase price or agreed to cover.

The relevant customs value and duty treatment may differ from the amount used to determine the £135 intrinsic-value threshold.

23. UNITED KINGDOM — NORTHERN IRELAND

Northern Ireland has specific VAT and customs arrangements that differ in some circumstances from those applicable to Great Britain.

For qualifying low-value consumer consignments imported into Northern Ireland from outside both the United Kingdom and the European Union, import VAT rules apply.

Under relevant arrangements, the seller may be responsible for accounting for the import VAT.

Different rules may apply to goods moving between Great Britain, Northern Ireland and the European Union.

The VAT Import One Stop Shop (IOSS) and other special arrangements may be relevant in particular circumstances.

VALKORED will not assume that tax settings appropriate for England, Scotland and Wales automatically satisfy all requirements applicable to Northern Ireland.

Northern Ireland Shipping Availability: Not applicable at the moment.

Northern Ireland VAT and Customs Arrangement: Not applicable at the moment.

24. UNITED KINGDOM — PRODUCT SAFETY AND REGULATORY COMPLIANCE

Products sold to UK consumers must comply with applicable product safety and regulatory requirements.

Relevant obligations may include:

Product safety assessments.
Appropriate conformity documentation.
Applicable conformity marking.
Manufacturer or importer identification.
Product traceability.
Mandatory safety warnings.
Accurate labelling.
English-language instructions where required.
Sector-specific regulatory requirements.

Different product categories may be regulated under different legislation.

Certain requirements also differ between Great Britain and Northern Ireland.

VALKORED aims to assess relevant legal requirements before offering products for delivery to UK customers.

A product being available through an international supplier does not automatically establish that it can lawfully be sold in the United Kingdom.

We may remove or restrict products where appropriate compliance cannot be established.

25. UNITED STATES — CUSTOMS AND IMPORT DUTIES

Goods imported into the United States may be subject to duties, tariffs, customs charges and other applicable requirements administered by United States Customs and Border Protection (CBP).

Applicable charges may depend on:

Product classification.
Harmonized Tariff Schedule provisions.
Customs value.
Country of origin.
Applicable trade measures.
Import exemptions.
Additional duties or trade remedies.
Shipping and entry method.
Relevant regulatory requirements.

Import treatment can change as federal customs and trade measures are amended.

VALKORED will not advertise a universal tariff rate for all US-bound products.

The applicable tariff classification and origin of each product must be considered when determining the import treatment.

26. UNITED STATES — LOW-VALUE IMPORT SHIPMENTS

The United States previously maintained a general duty-free de minimis exemption for many qualifying low-value imported shipments.

That general exemption has been suspended for covered shipments from all countries, including shipments valued at US$800 or less.

Consequently, a low purchase price does not automatically mean that an imported package will enter the United States without applicable duties or customs requirements.

Additional requirements may apply to international postal shipments and other modes of importation.

The relevant treatment depends on current customs law, product classification, origin and other applicable conditions.

Where import duties apply, VALKORED will determine and disclose the relevant customer-facing payment arrangement according to applicable law.

We will not describe US-bound purchases as automatically duty-free merely because the order value is below US$800.

27. UNITED STATES — TARIFFS AND CUSTOMS CLASSIFICATION

US customs tariffs can depend on the product’s correct tariff classification and country of origin.

Additional charges may arise under applicable trade legislation, product-specific measures or other lawful import requirements.

Rates and entry requirements may change.

The relevant classification is based on the actual nature and composition of the goods, not simply the retail category used on our website.

For example, different classifications may apply to:

Clothing and textiles.
Footwear.
Electronic devices and accessories.
Home furnishings.
Beauty products.
Gardening tools.
Other consumer products.

Where necessary, VALKORED may consult relevant suppliers, customs specialists or logistics partners to confirm appropriate classifications and declarations.

We will not knowingly undervalue goods or misrepresent their origin to reduce tariffs.

US Customs Classification and Tariff Assessment Process: Dependent on customs specialists or logistics partners advice.

US Importer-of-Record and Duty Payment Arrangements: The customer

28. UNITED STATES — PRODUCT IMPORT RESTRICTIONS

Certain products may be subject to federal or state import and product safety requirements.

Relevant regulatory authorities may include United States Customs and Border Protection and agencies responsible for consumer product safety, communications equipment, cosmetics or other regulated product categories.

Depending on the goods, requirements may involve:

Product safety testing.
Appropriate certification.
Import eligibility.
Mandatory labelling.
Country-of-origin marking.
Electrical or radiofrequency compliance.
Cosmetic or personal care requirements.
Children’s product standards.
Battery transportation restrictions.
Other product-specific obligations.

VALKORED aims to ensure that products offered to US customers can be lawfully imported and supplied.

We may restrict or discontinue products where appropriate regulatory compliance cannot be established.

29. RESTRICTED AND PROHIBITED PRODUCTS

Some goods cannot lawfully be imported, transported or sold in certain destinations.

Other goods require special permits, documentation, packaging or testing.

Potentially restricted categories include:

Certain chemicals and hazardous materials.
Some batteries and electrical products.
Certain cosmetics or personal care formulations.
Weapons and prohibited accessories.
Selected plants, seeds and agricultural goods.
Certain animal or wildlife products.
Counterfeit or intellectual-property-infringing goods.
Goods subject to sanctions or trade restrictions.
Other products regulated under destination-country law.

A product appearing on a supplier’s website does not guarantee that it is legally suitable for international retail sale.

VALKORED aims to assess product eligibility before offering goods in a particular market.

We may refuse, remove or restrict products where lawful importation or sale cannot be supported.

If an accepted order cannot lawfully be fulfilled, we will provide appropriate information and legally required remedies.

30. CUSTOMS DECLARATIONS AND SHIPPING DOCUMENTS

International shipments may require documentation identifying the goods and relevant transaction details.

Depending on the product and destination, documents may include:

Commercial invoices.
Product descriptions.
Declared values.
Quantity and weight information.
Country-of-origin information.
Customs classification codes.
Shipping references.
Importer or recipient details.
Certificates or permits where required.

VALKORED and its fulfilment partners aim to ensure that customs information is accurate and consistent with the actual shipment.

Customs declarations must not contain intentionally false product descriptions, fabricated values or incorrect origins.

Government authorities may request additional information or evidence.

Where VALKORED is responsible for providing documentation, we will take reasonable steps to meet that obligation.

31. ACCURATE CUSTOMS VALUATION

Customs valuation rules determine the value used to assess applicable duties and taxes.

The customs value may differ from:

The supplier’s wholesale price.
The retail selling price.
The displayed promotional price.
The parcel’s insured value.
The final customer payment total.

The legally appropriate value depends on the relevant customs rules and transaction circumstances.

VALKORED will not knowingly instruct suppliers to declare artificial values for the purpose of avoiding duties or taxes.

We will not intentionally classify genuine commercial purchases as personal gifts to obtain preferential customs treatment.

Where the customs authorities request supporting documents, relevant information will be provided in accordance with applicable law.

32. GIFTS AND GIFT PURCHASES

Customers may purchase products from VALKORED for delivery to another person as a gift.

However, a retail purchase sent to a gift recipient does not automatically qualify as a non-commercial gift for customs purposes.

Eligibility for gift relief depends on the relevant country’s legal requirements.

Where the goods were purchased through VALKORED, we will not knowingly misrepresent the commercial transaction as a qualifying private-person gift.

Customers should not assume that selecting a gift delivery address removes applicable import duties, GST, VAT or other charges.

Any gift-wrapping service, gift message or similar shopping feature does not automatically affect customs classification.

33. CUSTOMS INSPECTIONS

Government customs and border authorities may inspect international shipments.

Inspections may include:

Document verification.
X-ray screening.
Physical examination.
Product classification checks.
Value verification.
Safety and regulatory assessments.
Biosecurity examinations.
Other lawful inspection procedures.

Some inspections may result in delays or requests for additional information.

VALKORED cannot control every decision or processing timeframe of customs authorities.

Nevertheless, we will take reasonable steps to assist with fulfilment issues and meet our contractual and statutory obligations.

A customs inspection does not, by itself, remove a customer’s right to an appropriate remedy where VALKORED fails to fulfil the relevant legal requirements.

34. CUSTOMS DELAYS AND DELIVERY INTERRUPTIONS

An international parcel may be delayed because of customs or border processing.

Potential causes include:

Missing or incomplete documents.
Incorrect customs classification.
Product value verification.
Customs duty assessments.
Regulatory inspections.
Import permits.
Restricted goods assessments.
Carrier processing backlogs.
Changes in customs requirements.

Where a material delay affects an order, VALKORED will aim to provide relevant information.

Depending on the circumstances, available solutions may include:

Correcting documentation.
Supplying additional information.
Assisting with the customs enquiry.
Arranging an appropriate alternative.
Cancelling the affected order.
Providing a refund where legally required.

We will not require customers to accept indefinite delays where they have a legal right to cancellation or reimbursement.

35. CUSTOMS FEES REQUESTED AFTER CHECKOUT

Occasionally, an international delivery provider or customs authority may request payment before releasing a parcel.

If this occurs, customers should review the original purchase terms to determine whether the requested charge was properly disclosed and whether it is their responsibility.

Where VALKORED expressly agreed to pay the relevant import charges, customers should contact us before making an unexpected payment.

We will investigate whether the charge should be settled by VALKORED, the fulfilment partner or another party.

Where the customer is legally and contractually responsible for a charge, we may provide information or assistance concerning the payment process.

We will not automatically transfer an undisclosed charge to the customer merely because a courier has issued an invoice.

Any allocation of costs must comply with the purchase agreement and applicable consumer protection requirements.

36. REFUSING OR FAILING TO PAY CUSTOMS CHARGES

If a customer is properly responsible for disclosed import charges, failing to pay them may delay customs clearance or prevent delivery.

A parcel may subsequently be returned, held or dealt with according to applicable customs procedures.

The consequences depend on the circumstances, the original purchase agreement and relevant law.

If charges were not adequately disclosed, were imposed incorrectly or are legally VALKORED’s responsibility, the customer’s rights will be assessed accordingly.

We will not automatically apply a blanket no-refund rule whenever customs clearance is unsuccessful.

Any proposed deduction, cancellation fee or return charge must be lawful and consistent with the applicable contract.

Customers should contact support@valkored.com if they receive an unexpected customs payment request.

37. MISSING, LOST OR UNDELIVERED INTERNATIONAL PARCELS

Where an international order fails to arrive, customers should contact VALKORED directly.

Please provide the order number, delivery details and available tracking information.

We may investigate through the supplier, shipping company or fulfilment partner.

The investigation may include:

Reviewing dispatch confirmation.
Checking tracking records.
Contacting the relevant logistics provider.
Investigating customs clearance status.
Confirming delivery information.
Reviewing evidence of lawful delivery.

An international parcel being marked as dispatched does not automatically establish that it was delivered.

Where goods are lost before the relevant risk has lawfully transferred to the customer, VALKORED will comply with its applicable responsibilities.

Customers are not required to independently recover their purchase funds from an overseas supplier where VALKORED is legally responsible for the remedy.

Depending on the circumstances, an appropriate remedy may include replacement, redelivery or refund.

38. PARCELS SEIZED OR REJECTED BY CUSTOMS

A parcel may be detained, rejected or seized by customs authorities because of suspected import restrictions, inaccurate documentation, prohibited goods or other regulatory concerns.

VALKORED will review the circumstances where an order is affected.

If the problem results from a product that VALKORED or its supplier should not have offered, or from a failure for which VALKORED is legally responsible, we will provide the remedies required by law.

Where an issue results directly from information or conduct attributable to the customer, the legal consequences will depend on the circumstances and applicable law.

Customers will not automatically be denied a refund simply because a parcel was detained or seized.

Where goods cannot lawfully be released or delivered, we will explain the situation and assess the available cancellation and refund rights.

39. INTERNATIONAL ORDER CANCELLATIONS

Customers wishing to cancel an international order should contact:

support@valkored.com

Cancellation eligibility depends on the order status, applicable purchase terms and statutory rights.

Where a voluntary cancellation is possible before dispatch, VALKORED will process the request according to the published terms.

Where the order has already been dispatched, cancellation may involve return or collection arrangements.

Eligible UK customers retain statutory cancellation rights for qualifying distance-sales purchases.

Australian and US customers retain relevant contractual and statutory rights concerning non-delivery, product defects, delays and other protected circumstances.

Customs processing or supplier fulfilment status does not automatically remove statutory cancellation rights.

Further information is provided in our Order Cancellation Policy.

40. INTERNATIONAL RETURNS AND EXCHANGES

Returning goods across international borders may involve customs procedures and additional shipping costs.

Customers should contact VALKORED before arranging a return where practical, so that the appropriate return destination and instructions can be provided.

Customers should not automatically return goods to the original sender address because that address may belong to a logistics centre unable to accept customer returns.

Return arrangements may depend on:

Product type.
Reason for return.
Customer location.
Statutory rights.
Voluntary return eligibility.
Supplier or warehouse arrangements.
Available carrier services.

Where VALKORED is legally responsible for reasonable return costs, we will meet that obligation.

For voluntary change-of-mind returns, any customer-paid return costs must be properly disclosed and legally permitted.

International fulfilment does not remove rights concerning faulty, unsafe or materially misdescribed products.

41. REFUNDS OF CUSTOMS DUTIES AND IMPORT TAXES

The treatment of customs duties and import taxes following a return or cancellation depends on applicable legislation and the party that originally paid or collected the charge.

In some circumstances, customs authorities may permit a duty refund, drawback or another adjustment.

Eligibility depends on the relevant country’s rules.

Government charges are not always automatically refundable merely because the goods are returned.

Where VALKORED has collected a tax or charge and is legally required to refund it, we will comply.

Where charges were paid directly to a customs authority, carrier or independent intermediary, a separate claim or adjustment process may apply.

We will provide reasonable transaction information and assistance where appropriate.

This section does not reduce any consumer remedy that VALKORED is legally required to provide.

42. PAYMENT CURRENCY AND INTERNATIONAL TRANSACTIONS

VALKORED’s intended shopping markets use the following principal currencies:

Australia: Australian Dollar (AUD)

United Kingdom: Pound Sterling (GBP)

United States: United States Dollar (USD)

Regional product prices may be displayed to assist international customers.

However, the currency used to process the actual purchase depends on the active checkout configuration.

The final checkout amount and currency will be shown before payment authorisation.

Confirmed Checkout Currencies: All orders are charged in AUD (Australian dollar).

Where customers pay in a currency different from their bank account currency, their financial institution may apply an exchange rate or a permitted foreign transaction charge.

Details are explained in our Payment, Pricing & Currency Policy.

43. CUSTOMER RESPONSIBILITIES

Customers are encouraged to:

Review product descriptions before purchase.
Check country-specific product compatibility.
Confirm the selected shipping destination.
Provide accurate delivery details.
Review disclosed taxes and import charges.
Respond promptly to legitimate delivery enquiries.
Follow lawful customs instructions where applicable.
Contact VALKORED if an unexpected charge or delivery problem arises.
Retain order confirmations and relevant payment records.

Where a customer is legally responsible for providing information to customs authorities, they should provide accurate and complete information.

These recommendations do not remove mandatory consumer rights.

VALKORED remains responsible for obligations that applicable law places on us as the retailer.

44. PRODUCT SAFETY AND CUSTOMER PROTECTION

VALKORED aims to offer products that are lawful and appropriate for their intended markets.

We recognise that international sourcing can introduce differences in product standards, labelling and regulatory requirements.

We therefore aim to assess relevant requirements before products are offered for sale.

These may include:

Product safety standards.
Electrical and battery requirements.
Cosmetic and personal care regulations.
Children’s product requirements.
Mandatory warnings and instructions.
Product labelling and traceability.
Import restrictions.
Relevant certification and conformity requirements.

We may remove or restrict products where suitable compliance cannot be established.

Customers who identify a product safety concern should stop using the affected item where appropriate and contact support@valkored.com.

Our use of third-party suppliers does not automatically remove legal responsibilities concerning unsafe or defective products.

45. AUSTRALIAN CONSUMER RIGHTS

Australian customers may be protected by the Australian Consumer Law.

These protections include mandatory consumer guarantees and rules against misleading conduct.

Where a product fails an applicable consumer guarantee, the customer may be entitled to a repair, replacement, refund or another statutory remedy.

Where goods are not supplied within an agreed or reasonable period, additional consumer rights may arise.

VALKORED will not automatically refuse a legitimate remedy because the product originated overseas.

Any applicable customs or international shipping arrangement must be interpreted consistently with the Australian Consumer Law.

Customers may seek independent information from:

Australian Competition and Consumer Commission (ACCC)

https://www.accc.gov.au

46. UNITED KINGDOM CONSUMER RIGHTS

UK customers retain protections under applicable consumer legislation.

These include statutory rights concerning:

Product quality.
Goods matching their description.
Delivery within the agreed or legally required period.
Risk during delivery.
Cancellation of qualifying distance-sales purchases.
Refunds and other statutory remedies.

Unless another period has been agreed, goods generally must be delivered without undue delay and no later than 30 days after the contract is entered into.

Eligible online shoppers generally have a statutory right to cancel qualifying purchases within the applicable cancellation period, subject to legal exceptions.

Where goods are faulty, materially misdescribed or not delivered as legally required, additional remedies may apply.

VALKORED will comply with the obligations applicable to its transactions with UK customers.

Further information is available from:

https://www.gov.uk/consumer-protection-rights

47. UNITED STATES CONSUMER RIGHTS

US customers may have protections under federal and state consumer laws.

Relevant rules may concern:

Accurate product information.
Clear and non-deceptive pricing.
Reasonable shipping representations.
Delivery delays.
Payment disputes.
Consumer warranties.
Refunds.
Other statutory consumer protections.

For covered online orders, the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for advertised shipping times.

Where no shipping period is stated, the Rule generally requires a reasonable basis for expecting shipment within 30 days, subject to its applicable provisions and exceptions.

If shipment cannot occur within the applicable period, VALKORED will comply with the relevant delay notice, customer consent, cancellation and refund requirements.

Customs delays and supplier difficulties do not automatically remove these statutory obligations.

Customers may consult:

Federal Trade Commission (FTC)

https://www.ftc.gov

48. PRIVACY AND INTERNATIONAL FULFILMENT

International orders may require certain personal information to be shared with authorised suppliers, carriers, customs agents and other fulfilment partners.

This information may include:

Customer name.
Delivery address.
Contact details.
Order information.
Product descriptions.
Declared shipment values.
Tracking numbers.
Information required for customs clearance.

Where necessary and lawful, this information may be processed outside the customer’s country of residence.

VALKORED will handle personal information according to its Privacy Policy and applicable privacy legislation.

Information disclosed for fulfilment should not be used by suppliers for unrelated marketing merely because they receive the order information.

Customers may contact info@valkored.com for privacy enquiries.

49. DISPUTES INVOLVING INTERNATIONAL ORDERS

VALKORED recognises that international transactions can occasionally result in disputes concerning customs charges, shipping arrangements, import restrictions, delivery delays, product quality or order fulfilment.

We are committed to resolving such matters fairly, transparently and in accordance with applicable consumer protection legislation.

Customers experiencing difficulties with an international order should contact our customer support team.

Customer Support: support@valkored.com

Customer Service: cs@valkored.com

When submitting a dispute or complaint, please provide:

Your order number.
The name associated with your purchase.
The email address used during checkout.
A description of the issue.
Any relevant tracking information.
Copies of customs notices or additional payment requests, where applicable.
Supporting photographs or documentation, where reasonably available.

Upon receiving a complaint, we may investigate the circumstances by reviewing the order records, supplier information, customs documentation, shipping information and relevant communications.

Where appropriate, we may contact the supplier, delivery provider or customs representative to obtain additional information.

We will assess the matter according to the applicable purchase agreement and consumer protection law.

Where a customer is entitled to a refund, replacement, cancellation or another remedy, we will provide the remedy required by law.

Customers will not be required to independently resolve disputes with overseas suppliers where VALKORED remains legally responsible for the transaction.

Nothing in this policy prevents customers from exercising lawful payment dispute rights, contacting consumer protection authorities or seeking remedies through competent courts or regulatory bodies.

50. COMPLAINTS AND CUSTOMER SUPPORT PROCEDURES

VALKORED aims to maintain a professional, responsive and accessible approach to customer enquiries.

We understand that customers purchasing internationally may require additional assistance with matters involving different countries, customs regulations, delivery providers or fulfilment arrangements.

Our customer service team is responsible for coordinating relevant enquiries and providing appropriate information.

50.1 Submitting an Enquiry

Customers can submit international order enquiries through:

Email: support@valkored.com

Alternative Customer Service Email: cs@valkored.com

General Enquiries: info@valkored.com

We encourage customers to include their order number to help us locate the relevant transaction.

50.2 Customer Service Response Times

We aim to acknowledge and respond to customer enquiries within a reasonable period.

Standard Customer Service Response Target: 1 - 2 DAYS

Some enquiries involving customs authorities, international shipping providers or overseas suppliers may require additional investigation.

Where resolution is delayed, we will aim to provide appropriate progress updates.

50.3 Escalating a Complaint

If a customer believes their concern has not been satisfactorily resolved, they may request further review by contacting:

cs@valkored.com

Suggested Subject: Escalation — International Order #[Order Number]

We will review the available information and determine an appropriate response.

50.4 Independent Consumer Protection Rights

Our internal complaint procedures do not remove or postpone rights that customers may exercise under applicable law.

Customers may contact their relevant consumer protection agency, financial institution or other competent authority where appropriate.

51. CHANGES TO INTERNATIONAL CUSTOMS AND TRADE REGULATIONS

International customs laws, import taxes, tariffs, product restrictions and trade requirements may change over time.

Such changes can result from:

Government legislation.
Customs and border policy changes.
International trade agreements.
Changes to tariff classifications.
Revised tax obligations.
Import restrictions.
Product safety regulations.
Trade sanctions.
Changes to duty exemptions or thresholds.
Amendments to customs clearance procedures.

VALKORED aims to monitor relevant legal requirements affecting the countries in which we operate.

We may modify the products available for particular destinations, update shipping arrangements or revise future pricing where necessary to comply with applicable law.

Where a regulatory change materially affects an existing accepted order, we will assess the contractual and legal consequences and communicate relevant information to the customer.

We will not automatically impose new charges on an accepted purchase without a lawful basis.

Where an order can no longer be fulfilled lawfully, we will explain the situation and provide the remedies required by applicable consumer law.

Customers are encouraged to review applicable product and delivery information when making international purchases.

52. GOVERNMENT CUSTOMS AUTHORITIES AND OFFICIAL INFORMATION

Customers seeking additional information about import duties, customs procedures, product restrictions or border regulations may consult the relevant government authorities.

Australia

Australian Border Force (ABF)

Website: https://www.abf.gov.au

Provides information about importing goods into Australia, customs declarations, duties and other applicable border requirements.

Australian Taxation Office (ATO)

Website: https://www.ato.gov.au

Provides information concerning GST, including relevant requirements for goods sold to Australian consumers.

United Kingdom

HM Revenue & Customs (HMRC)

Website: https://www.gov.uk/government/organisations/hm-revenue-customs

Provides information about customs duties, import VAT, tax obligations and applicable import procedures.

UK Government

Website: https://www.gov.uk

Provides additional information about international trading, consumer rights, import procedures and product regulations.

United States

U.S. Customs and Border Protection (CBP)

Website: https://www.cbp.gov

Provides information about customs entry requirements, tariffs, import restrictions and applicable duties.

United States International Trade Commission (USITC)

Website: https://www.usitc.gov

Provides information concerning the Harmonized Tariff Schedule and international trade matters.

Federal Trade Commission (FTC)

Website: https://www.ftc.gov

Provides information about consumer protection, online retail practices and applicable shipment and refund requirements.

These government agencies operate independently of VALKORED.

Information published by the relevant authorities takes precedence over general explanations where official requirements have changed.

Customers should contact VALKORED for assistance with their particular orders rather than relying solely on general customs information.

53. RELATIONSHIP WITH OTHER VALKORED POLICIES

This International Shopping & Customs Policy forms part of VALKORED’s broader customer information framework.

It should be read together with the following policies:

Terms & Conditions

Explains the contractual framework governing purchases, website use, order acceptance and applicable consumer rights.

Privacy Policy

Explains how customer information is collected, used, stored, protected and disclosed, including where international fulfilment arrangements involve overseas service providers.

Shipping & Delivery Policy

Provides information about processing periods, shipping destinations, delivery estimates, tracking, delayed shipments and lost parcels.

Returns, Refunds & Exchanges Policy

Explains product return procedures, change-of-mind arrangements, defective products, exchanges and refund entitlements.

Order Cancellation Policy

Explains how customers may request cancellation or modification of orders and outlines relevant statutory cancellation rights.

Payment, Pricing & Currency Policy

Explains accepted payment methods, supported currencies, exchange rates, taxes, payment security and refund processing arrangements.

Cookie Policy

Explains how cookies and related technologies may operate when customers access our website.

Where different policies address the same transaction, they will be interpreted consistently wherever possible.

If a provision conflicts with mandatory consumer protection legislation, the applicable legislation will prevail.

A policy will not be interpreted as removing a more favourable contractual benefit that VALKORED has expressly offered and is legally required to honour.

54. GOVERNING LAW AND MANDATORY INTERNATIONAL CONSUMER RIGHTS

This policy is governed by the laws applicable in Western Australia, Australia, subject to mandatory consumer protection legislation and relevant conflict-of-law rules.

Because VALKORED serves customers internationally, additional legal requirements may apply depending on the customer’s location and the circumstances of the purchase.

Nothing in this policy is intended to deprive customers of mandatory protections available under applicable Australian, United Kingdom or United States legislation.

For example:

Australian customers retain applicable rights under the Australian Consumer Law.
United Kingdom customers retain mandatory rights relating to delivery, product quality, distance-selling cancellation and statutory remedies.
United States customers retain applicable federal and state consumer protection rights.

Where a particular dispute is subject to mandatory legal requirements concerning jurisdiction or access to courts, those requirements will prevail.

Any provision found to be unlawful, invalid or unenforceable will be ineffective to the extent required by law, without automatically invalidating the remaining lawful provisions.

VALKORED will not rely on a general governing-law clause to exclude statutory protections that cannot lawfully be excluded.

55. CHANGES TO THIS INTERNATIONAL SHOPPING & CUSTOMS POLICY

VALKORED may update this policy to reflect changes in:

International shipping arrangements.
Supplier or fulfilment services.
Customs and import legislation.
Tariff requirements.
Tax obligations.
Supported delivery destinations.
Product restrictions.
Customer service procedures.
Business operations.
Applicable consumer protection requirements.

The most recent version will be published on https://valkored.com.

The revision date at the beginning of the policy will be updated where changes are made.

Changes will ordinarily apply to future purchases.

We will not retrospectively remove accrued statutory or contractual rights.

Where a material change affects an accepted order, we will communicate with the customer as appropriate and comply with applicable legal requirements.

Where consent or agreement is legally required for a change affecting an existing contractual relationship, we will obtain it.

Customers are encouraged to review the relevant policies periodically.

56. OUR COMMITMENT TO RESPONSIBLE INTERNATIONAL RETAIL

At VALKORED, we believe that international shopping should offer customers greater choice without unnecessary uncertainty.

Our business brings together products across multiple categories and supply networks, making everyday shopping more accessible to customers in Australia, the United Kingdom and the United States.

We recognise that international retail carries important responsibilities.

Those responsibilities include accurate product information, lawful product sourcing, transparent pricing, appropriate customs arrangements, reliable communication and respect for consumer protection legislation.

We aim to work with suppliers and fulfilment partners who support responsible business practices and applicable product requirements.

We understand that customs processes, international transport and cross-border taxation may sometimes create complications.

When these circumstances arise, our commitment is to communicate clearly, investigate concerns appropriately and provide the assistance and remedies customers are entitled to receive.

We believe that long-term customer confidence is earned through consistent actions, rather than promises alone.

As VALKORED develops, we remain committed to strengthening our fulfilment systems, improving customer support and maintaining transparent international shopping practices.

Our aim is to make customers feel confident choosing VALKORED for their home, wardrobe, technology, beauty and everyday lifestyle needs.

VALKORED — Everyday, Elevated.

57. CONTACT VALKORED

If you have any questions about international purchases, supplier fulfilment, customs duties, tariffs, delivery arrangements or the contents of this policy, please contact us.

VALKORED — Everyday, Elevated.

Official Website: https://valkored.com

General Enquiries: info@valkored.com

Customer Support: support@valkored.com

Customer Service: cs@valkored.com

International Order Enquiries: support@valkored.com

Privacy Enquiries: info@valkored.com

Legal Business Name: VALKORED

Australian Business Number: Not applicable

Business Location: Western Australia, Australia

Business Postal Address: 81 PARCEL LOCKER, AVELEY 6069

We welcome your enquiries and aim to provide clear information, respectful communication and professional assistance.

Thank you for choosing VALKORED.

Everyday, Elevated.